Global GCC Site Leader — Philippines

Aon Corporation; Philippines; On-site; PHP 5,000,000 - 8,000,000; Full time

Job summary

Aon Corporation in the Philippines seeks a Global Capability Center (GCC) Site Leader to drive performance and client delivery excellence. You will lead and mentor the PH team, set priorities, ensure compliance with statutory and regulatory requirements, and collaborate across geographies to optimize processes.

As part of a diverse, professional team, you will shape global shared operation strategies, manage risk, and champion continuous improvement through automation and digital technologies,

Qualifications

• 15+ years of relevant working experience.
• Proven ability in a leadership role.
• Excellent analytical and problem-solving skills.
• Track record of driving process improvement and measurable results.
• Experience in digital technology such as AI and ML.
• Experience with Shared Operations and leading large, diverse teams.
• Strong organizational and communication skills.
• Strong project and change management skills.
• Excellent communication, presentation and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels of the organization.

Responsibilities

• Lead teams and provide direction to achieve goals, develop a team strategy, train team members, facilitate team communication, monitor and manage the team's work, and ensure all support services are operating efficiently and effectively while following all regulatory, compliance, and statutory standards
• Develop and implement global shared operation strategies, policies, and procedures that align with the overall business objectives and optimize client delivery processes
• Lead and mentor the PH team responsible for supporting client delivery process management activities
• Provide mentorship, coaching, and development opportunities to improve their skills and capabilities
• Implement processes that meet the requirements of our solution lines
• Monitor and evaluate the performance and business services against KPIs and make improvements as needed
• Identify and mitigate risks associated with business services to ensure continuity and resilience
• Ensure that business services follow relevant regulations, standards, and policies
• Implement processes for ongoing continuous improvement of business services, adapting to changing business environments and technologies
• Build strong relationships and collaborate with stakeholders at various levels across the organization
• Hold business reviews to discuss current performance, issues, and/or changing requirements
• Collaborate across the organization to synthesize and develop long-term capabilities, investments, and supporting organizational structure
• Align on critical priorities needed to enable near-term transformation initiatives to standardize, centralize, and enable automation for business processes to better serve our clients and colleagues
• Ensure all processes meet compliance and regulatory requirements
• Develop an environment of continuous process improvement
• Develop high-performing teams

Skills

Leadership

Strategy & Planning

Change Management

Stakeholder Management

Project Management

Communication & Interpersonal Skills

Education

Bachelor’s degree or equivalent

Tools

AI & ML

Automation Tools

Job description

Aon Corporation in the Philippines seeks a Global Capability Center (GCC) Site Leader to drive performance and client delivery excellence. You will lead and mentor the PH team, set priorities, ensure compliance with statutory and regulatory requirements, and collaborate across geographies to optimize processes.

As part of a diverse, professional team, you will shape global shared operation strategies, manage risk, and champion continuous improvement through automation and digital technologies,