Global Compliance and Report Solution - Director

Grant Thornton Ireland; Makati; On-site; PHP 10,578,279 - 13,399,153; Full time

Job summary

Grant Thornton Ireland seeks a senior leader to head the Global Capability Services team delivering GCRS engagement delivery. You will translate strategies into executable local plans aligned with quality, risk, and performance expectations.

Lead continuous improvement across delivery models, monitor KPIs, and manage budgets and forecasts with senior leadership. Build and retain a diverse, high-performing team across multiple service lines to drive growth and client outcomes.

Qualifications

• 12+ years’ experience in professional services, shared services, or global delivery environments.
• Qualified accountant (ACA, ACCA, or equivalent).
• Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre.
• Strong understanding of professional services delivery, including quality, risk, and client service expectations.
• Demonstrated experience managing complex stakeholder relationships across multiple geographies.
• Commercial acumen with experience managing budgets, resourcing models, and performance metrics.
• Excellent leadership, communication, and influencing skills.

Responsibilities

• Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
• Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
• Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
• Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.
• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.
• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Skills

Leadership experience

Stakeholder management

Communication

Influencing skills

Commercial acumen

Governance & risk

Education

Qualified accountant (ACA, ACCA, or equivalent)

Job description

• Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
• Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
• Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
• Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.
• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.
• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Job Description

Main Responsibilities:

Strategic Leadership & Service Delivery

• Provide overall leadership and direction for the Global Capability Services team supporting GCRS engagement delivery.
• Translate GCRS strategies into executable local delivery plans aligned with quality, risk, and performance expectations.
• Drive continuous improvement in GCRS delivery models, productivity, and scalability across core services.
• Ensure consistent adherence to global methodologies, policies, service level agreements (SLAs), and regulatory requirements.
• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.
• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Operational & Financial Management

• Own operational performance, including capacity planning, utilization, recovery, margin, and cost management.
• Establish and monitor key performance indicators (KPIs), service metrics, and dashboards to support data-driven decision-making.
• Work with senior leadership and operations teams to manage budgets, forecasts, and business cases for growth and investment.
• Identify and mitigate operational, delivery, and resourcing risks.

Talent & People Leadership

• Build, lead, and retain a diverse, high-performing team of managers and professionals across multiple service lines.
• Set a strong performance culture focused on accountability, quality, collaboration, and client outcomes.
• Oversee workforce planning, hiring, succession planning, and capability development aligned to current and future demand.
• Sponsor leadership development, coaching, and engagement initiatives to support retention and career progression.

Stakeholder & Client Engagement

• Act as a senior point of contact for global service line leaders, engagement partners, and regional stakeholders.
• Build trusted relationships with onshore and offshore stakeholders to strengthen collaboration and integration.
• Support client delivery, issue resolution, and escalation management as required.
• Represent the Philippines GCS internally as a centre of excellence and strategic delivery partner.

Quality, Risk & Governance

• Ensure robust quality management, risk controls, and compliance with firm standards and professional regulations.
• Support internal audits, quality reviews, and regulatory inspections as required.
• Promote a culture of ethical behaviour, professional judgement, and risk awareness.

Transformation & Change

• Lead or sponsor transformation initiatives, including process optimisation, automation, technology adoption, and standardisation.
• Support the evolution of the global delivery model, including new services, operating models, and emerging capabilities.
• Drive change management and adoption across teams and stakeholders

Required

Skills & Experience

• 12+ years’ experience in professional services, shared services, or global delivery environments, with senior leadership responsibility.
• Qualified accountant (ACA, ACCA, or equivalent).
• Proven track record leading large, multi-disciplinary teams in an offshore or global capability centre.
• Strong understanding of professional services delivery, including quality, risk, and client service expectations.
• Demonstrated experience managing complex stakeholder relationships across multiple geographies.
• Commercial acumen with experience managing budgets, resourcing models, and performance metrics.
• Excellent leadership, communication, and influencing skills.

Preferred

• Experience setting up or scaling a global capability or managed services operation.
• Exposure to transformation initiatives (process, technology, automation, AI).
• Experience working with professional service firms / multinational clients and cross-border delivery models.
• Relevant professional qualification (e.g., accounting, tax, consulting, legal, or operations) is an advantage.