Site Leader, Philippines (GCC)

Aon Corporation; Philippines; On-site; PHP 5,000,000 - 8,000,000; Full time

Job summary

Aon Corporation in the Philippines seeks a Global Capability Center (GCC) Site Leader to drive performance and client delivery excellence. You will lead and mentor the PH team, set priorities, ensure compliance with statutory and regulatory requirements, and collaborate across geographies to optimize processes.

As part of a diverse, professional team, you will shape global shared operation strategies, manage risk, and champion continuous improvement through automation and digital technologies,

Qualifications

• 15+ years of relevant working experience.
• Proven ability in a leadership role.
• Excellent analytical and problem-solving skills.
• Track record of driving process improvement and measurable results.
• Experience in digital technology such as AI and ML.
• Experience with Shared Operations and leading large, diverse teams.
• Strong organizational and communication skills.
• Strong project and change management skills.
• Excellent communication, presentation and interpersonal skills.
• Ability to influence and collaborate with stakeholders at all levels of the organization.

Responsibilities

• Lead teams and provide direction to achieve goals, develop a team strategy, train team members, facilitate team communication, monitor and manage the team's work, and ensure all support services are operating efficiently and effectively while following all regulatory, compliance, and statutory standards
• Develop and implement global shared operation strategies, policies, and procedures that align with the overall business objectives and optimize client delivery processes
• Lead and mentor the PH team responsible for supporting client delivery process management activities
• Provide mentorship, coaching, and development opportunities to improve their skills and capabilities
• Implement processes that meet the requirements of our solution lines
• Monitor and evaluate the performance and business services against KPIs and make improvements as needed
• Identify and mitigate risks associated with business services to ensure continuity and resilience
• Ensure that business services follow relevant regulations, standards, and policies
• Implement processes for ongoing continuous improvement of business services, adapting to changing business environments and technologies
• Build strong relationships and collaborate with stakeholders at various levels across the organization
• Hold business reviews to discuss current performance, issues, and/or changing requirements
• Collaborate across the organization to synthesize and develop long-term capabilities, investments, and supporting organizational structure
• Align on critical priorities needed to enable near-term transformation initiatives to standardize, centralize, and enable automation for business processes to better serve our clients and colleagues
• Ensure all processes meet compliance and regulatory requirements
• Develop an environment of continuous process improvement
• Develop high-performing teams

Skills

Leadership

Strategy & Planning

Change Management

Stakeholder Management

Project Management

Communication & Interpersonal Skills

Education

Bachelor’s degree or equivalent

Tools

AI & ML

Automation Tools

Job description

Global Capability Center (GCC) Site Leader, Philippines

We are seeking a Global Capability Center (GCC) Site Leader, Philippinesto be based at Aon Philippines.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards!

What the day will look like

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions of Aon;s Business Services' COE.

• Leading teams and providing direction and guidance to team members to achieve common goals. Develop a team strategy, train team members, facilitate team communication, monitor and manage the team's work, and ensure all support services are operating efficiently and effectively while following all regulatory, compliance, and statutory standards
• Develop and implement global shared operation strategies, policies, and procedures that align with the overall business objectives and optimize client delivery processes
• Lead and mentor the PH team responsible for supporting client delivery process management activities
• Provide mentorship, coaching, and development opportunities to improve their skills and capabilities
• Implement processes that meet the requirements of our solution lines
• Monitor and evaluate the performance and business services against key performance indicators (KPIs) and make improvements as needed
• Identify and mitigate risks associated with business services to ensure continuity and resilience
• Ensure that business services follow relevant regulations, standards, and policies
• Implement processes for ongoing continuous improvement of business services, adapting to changing business environments and technologies
• Build strong relationships and collaborate with stakeholders at various levels across the organization
• Hold business reviews to discuss current performance, issues, and/or changing requirements
• Collaborate across the organization to synthesize and develop long-term capabilities, investments, and supporting organizational structure
• Align on critical priorities needed to enable near-term transformation initiatives to standardize, centralize, and enable automation for business processes to better serve our clients and colleagues
• Ensure all processes meet compliance and regulatory requirements
• Develop an environment of continuous process improvement
• Develop high-performing teams

How this opportunity is different

As the COE Leader, you will be responsible for leading colleagues, setting priorities, ensuring compliance with all statutory and regulatory requirements, and building capabilities to support the needs of the organization. To achieve this, you will work in collaboration with various groups, geographies, and functions to optimize client delivery processes, ensuring compliance with regulations and working with different teams to streamline operations.

Skills and experience that will lead to success

• 15+ years of relevant working experience
• Proven ability in a leadership role
• Excellent analytical and problem-solving skills, with the ability to identify process gaps and recommend effective solutions
• Consistent track record of driving process improvement initiatives and achieving measurable results
• Experience in driving efficiency using digital technology i.e. AI, ML etc
• Experience with Shared Operations and leading large, diverse teams
• Strong organizational and communication skills
• Strong project management and change management skills, with the ability to lead cross-functional teams
• Excellent communication, presentation, and interpersonal skills
• Strong leadership qualities with the ability to influence and collaborate with stakeholders at all levels of the organization

Education

• Bachelor’s degree or equivalent years of industry experience

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]