Customer Care Analyst — Multichannel Banking Support

ING Hubs Philippines; Metro Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Career growth

Global exposure

Inclusive culture

Cross-skilling

Certifications

Job summary

ING Philippines is seeking a customer-centric Analyst within Retail Banking Operations to support ING customers across chat, phone, email, and messaging platforms. You’ll manage inquiries, resolve issues, and process operational tasks while upholding regulatory compliance and service excellence.

Join a diverse team focused on continuous learning and delivering customer-centric solutions in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience in banking, shared services, customer operations, or a BPO environment.
• Excellent written and spoken English communication skills.
• Strong analytical and problem‑solving capabilities.
• Customer service experience with ownership and resolution.

Responsibilities

• Handle customer inquiries across chat, phone, email, and messaging platforms.
• Resolve complaints and process operational requests with accuracy.
• Contribute to continuous improvement while ensuring compliance with policies and regulations.
• Collaborate with teammates to deliver efficient, customer‑centric solutions.

Skills

English communication

Analytical thinking

Customer service

Independent with teamwork

Adaptability

MS Office

Prioritization

Quality compliance

Education

Bachelor's degree or equivalent in banking / customer operations / BPO

Job description

ING Philippines is seeking a customer-centric Analyst within Retail Banking Operations to support ING customers across chat, phone, email, and messaging platforms. You’ll manage inquiries, resolve issues, and process operational tasks while upholding regulatory compliance and service excellence.

Join a diverse team focused on continuous learning and delivering customer-centric solutions in a fast-paced environment.