Customer Care & Loyalty Analyst – Global Banking Ops

ING Hubs Türkiye; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Long-term career with ING

International exposure

Inclusive work environment

Training and certification

Job summary

ING is seeking a Customer Loyalty Analyst within its Retail Banking Operations team in Manila. You will support ING customers across chat, phone, email, and messaging platforms, handling inquiries, resolving complaints, and processing operational activities with a focus on service excellence.

You will join a diverse team, maintain compliance with applicable policies, and contribute to continuous improvement while growing your expertise in various banking processes and channels.

Qualifications

• Bachelor degree or equivalent in banking, shared services, customer operations, or a BPO environment.
• Excellent written and spoken English communication skills.
• Strong analytical and problem-solving capabilities.
• Customer service experience with ownership and resolution.
• Ability to work independently while collaborating with teammates.

Responsibilities

• Handle customer inquiries across chat, phone, email, and other channels.
• Resolve complaints and process operational activities.
• Ensure interactions reflect ING's service excellence and comply with regulations.
• Contribute to continuous improvement efforts and policy adherence.

Skills

Customer service

English proficiency

Analytical thinking

Multichannel support

Independence with teamwork

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ING is seeking a Customer Loyalty Analyst within its Retail Banking Operations team in Manila. You will support ING customers across chat, phone, email, and messaging platforms, handling inquiries, resolving complaints, and processing operational activities with a focus on service excellence.

You will join a diverse team, maintain compliance with applicable policies, and contribute to continuous improvement while growing your expertise in various banking processes and channels.