Global FinOps & Customer Experience Lead

Maersk; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Maersk in the Philippines is seeking a senior FinOps leader to drive value creation for customer-facing activities across a small/medium cluster. You will lead a team, ensure timely invoicing, and govern standardized FinOps processes, delivering end-to-end service excellence across the Maersk network.

You will collaborate with CX, CPMs, FPOs, and GSC teams, manage risks, and align initiatives with strategic goals while maintaining a strong focus on customer experience and KPI delivery.

Qualifications

• Strong experience in logistics, operations, or finance operations.
• Proven ability to lead teams and deliver performance targets.
• Experience in managing customer-focused operations.
• Strong understanding of end-to-end business processes.
• Ability to drive performance, accountability, and continuous improvement.
• Experience in handling escalations and managing risks.

Responsibilities

• Set clear goals and expectations to drive high performance and accountability
• Foster a culture of excellence, ownership, and continuous development
• Monitor team performance and provide coaching to ensure KPI delivery
• Oversee FinOps activities and ensure execution meets service standards
• Champion “The Maersk Way” in team behaviors and decision-making
• Align team initiatives with strategic goals and customer needs while proactively identifying and mitigating risks
• Act as the escalation point for service issues and drive timely resolution
• Escalate critical risks and lead resolution with relevant stakeholders
• Collaborate with CX, CPMs, FPOs, and GSC teams to ensure seamless, end-to-end service delivery
• Participate in cross-functional customer teams to drive alignment and shared accountability
• Document, maintain, and govern area-level FinOps processes to ensure consistency and scalability
• Streamline downstream FinOps processes to support SCM operations and joint KPI delivery

Skills

Logistics ops

Finance ops

Team leadership

Customer focus

End-to-end processes

Risk management

Stakeholder mgmt

Maersk systems

Matrix environment

Job description

Maersk in the Philippines is seeking a senior FinOps leader to drive value creation for customer-facing activities across a small/medium cluster. You will lead a team, ensure timely invoicing, and govern standardized FinOps processes, delivering end-to-end service excellence across the Maersk network.

You will collaborate with CX, CPMs, FPOs, and GSC teams, manage risks, and align initiatives with strategic goals while maintaining a strong focus on customer experience and KPI delivery.