Global HR Solutions Analyst

IntouchCX; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

IntouchCX is seeking a Business Analyst, People Solutions to lead hands-on HR and Recruiting initiatives, driving global project delivery and change across the lifecycle. You will map processes, analyze data, and ensure scalable solutions align with strategic aims and adoption metrics.

You will work across HR, IT, and other functions to standardize practices, document workflows, and support solution rollouts in a fast-paced, global environment.

Qualifications

• Experience in business analysis, project coordination or process improvement in fast-paced environments.
• Familiarity with requirements gathering and process mapping methodologies.
• Understanding of human capital systems (ATS, HRIS or ERP) and process mapping tools.

Responsibilities

• Conduct research and analyze operational data to inform project solutions.
• Partner with Subject Matter Experts across HR and Recruiting to map out, design, and document new workflows and processes.
• Act as a bridge between the business and corporate support functions to standardize practices and build scalable processes.
• Navigate global structures and engage with audiences from frontline staff to senior leaders.
• Prepare communications and lead engagement activities to align teams for new processes or tools.
• Take absolute ownership of assigned project work packages and deliverables.
• Maintain project documentation, track milestones, monitor risks, and keep schedules on track.
• Coordinate the practical rollout of new processes and tools.
• Gather structured user feedback and track adoption metrics to ensure requirements are met.

Skills

Process Mapping

Requirements Gathering

Stakeholder Engagement

Project Coordination

Change Management

Data Analysis

Communication

Adaptability

Research

Workflow Design

Education

Bachelor's degree in Business Administration

Bachelor's degree in Human Resources

Bachelor's degree in Management Information Systems

Tools

HRIS

ATS

ERP

Process Mapping Software

Job description

IntouchCX is seeking a Business Analyst, People Solutions to lead hands-on HR and Recruiting initiatives, driving global project delivery and change across the lifecycle. You will map processes, analyze data, and ensure scalable solutions align with strategic aims and adoption metrics.

You will work across HR, IT, and other functions to standardize practices, document workflows, and support solution rollouts in a fast-paced, global environment.