Online Marketplace Support Specialist

Acquire Intelligence

Taguig

On-site

PHP 420,000 - 540,000

Full time

14 days+

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Job summary

Directed Electronics Australia is seeking an Online Customer Support Specialist to coordinate customer service and order administration across multiple marketplaces, including Shopify integrations and related channels. The role requires 2+ years in product-based customer service, and experience with Gorgias, Shopify and Freshdesk to maintain SLAs and deliver fast, accurate resolutions.

You will collaborate with internal teams and external partners to resolve orders, refunds, deliveries, and

Qualifications

2+ years’ experience in a product-based Customer Service role.
Experience in B2B and B2C customer support, ideally with retail channels.
Experience investigating deliveries or orders.
Experience handling and processing customer sales/purchase orders.
Exceptional customer handling via inbound and outbound emails.

Responsibilities

Manage customer enquiries across websites (via Gorgias) and marketplace portals.
Respond to and resolve enquiries relating to orders, deliveries, refunds, returns, warranties and product issues within SLAs.
Monitor multiple platforms and prioritise urgent and overdue cases.
Maintain accurate case records and ensure timely follow-ups.
Coordinate with Warehouse, Logistics and Tech Support to resolve issues and escalate as needed.