Global Data Management Team Leader

General Motors; Taguig; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Job summary

General Motors Philippines is seeking a GDM Team Leader to lead a team of analysts delivering HR operational support across North America and Latin America. The role blends people leadership with Workday data management, benefits administration, and HR reporting.

You will provide day-to-day direction, coach analysts, review complex transactions, and ensure compliance with SLAs, while partnering with COEs, HR Partners, and PSC Operations to maintain service quality.

Qualifications

• Experience leading HR data management teams in a global environment.
• Deep expertise in Workday data management, benefits administration, and HR reporting.
• Strong coaching, escalation management, and process governance skills.

Responsibilities

• Provide daily direction and prioritization for GDM Analysts across Workday, Benefits, and HR Reporting.
• Monitor queues, SLA adherence, and quality to meet targets.
• Coach analysts, conduct one-on-ones, and support onboarding and upskilling.
• Review performance dashboards and identify gaps for improvement.
• Partner with COEs and HR Partners to ensure service quality.

Skills

Workday data management

Benefits administration

HR reporting

People leadership

SLA management

Job description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Data Management (GDM) Team Leader is a Level 6 people leader within the Manila People Services Center (PSC), responsible for leading a team of GDM Analysts who deliver accurate, timely, and compliant HR operational support across North America and Latin America.

The role combines people leadership with deep subject matter expertise in Workday data management, Benefits administration, HR reporting, and related case-management processes. The Team Leader provides day-to-day direction, coaches analysts, reviews complex transactions, manages escalations, and serves as the team's primary process authority.

The Team Leader partners with the Supervisor, HR Centers of Expertise (COEs), HR Business Partners, PSC Operations, PSC LATAM, Workforce Management, and HR Technology teams to maintain service quality, meet SLAs, strengthen process capability, and drive continuous improvement.

What You'll Do

Team Leadership and Coaching

Provide daily direction and prioritization for GDM Analysts across Workday, Benefits, and HR Reporting activities.

Assign work, monitor queues, balance workloads, and ensure SLA, productivity, schedule-adherence, and quality expectations are met.

Conduct regular one-on-ones, provide timely feedback, recognize performance, and address development needs.

Coach analysts on process execution, quality standards, documentation, and escalation judgment.

Support onboarding, cross-training, and upskilling; serve as a go-to resource for complex or ambiguous cases.

Review team performance dashboards, quality audit results, and operational trends to identify and address gaps.

Partner with the Supervisor on performance management, calibration, talent planning, and succession development.

Foster a respectful, inclusive, psychologically safe, and high-performance team environment.

Subject Matter Expertise

• Onboarding and offboarding
• Job and position changes
• Pay group assignments
• Government ID and personal data updates
• Service-date corrections
• International assignment and localization actions
• EIB and other mass data-processing activities
• Provide SME guidance for Benefits data-management activities, including benefit-driver entry, disability administration, Canada S&A papers, and benefit-continuation processing.
• Own process expertise for scheduled and ad hoc HR reporting, including manpower, absenteeism, overtime, and headcount reports.
• Review, validate, and approve complex, sensitive, or high-risk transactions before submission, as applicable.
• Provide peer-check oversight and ensure appropriate controls are followed.
• Resolve escalated cases independently and determine when further escalation to the Supervisor, COE, HR Partner, or HR Technology is required.
• Maintain strong working knowledge of policies, regional requirements, SOPs, Knowledge Articles, and system changes.
• Identify process risks, control gaps, and recurring errors and recommend corrective action.

Operational Oversight

• Monitor daily volumes, backlog, SLA performance, quality, staffing coverage, and operational risks.
• Ensure effective night-shift coverage and continuity of service for North American and Latin American stakeholders.
• Coordinate with Workforce Management on scheduling, staffing, intraday coverage, and volume-forecasting inputs.
• Review workload and capacity trends and recommend resource or priority adjustments.
• Escalate emerging risks, service impacts, and unresolved issues to the Supervisor promptly.
• Support business continuity, peak-volume planning, and operational readiness for transitions or go-live activities.

Process Governance and Continuous Improvement

• Translate policy, process, and system changes into clear team instructions and execution guidance.
• Maintain, review, and update SOPs, Knowledge Articles, checklists, and other process documentation.
• Support knowledge-management governance and ensure analysts are trained on approved process changes.
• Lead or participate in root-cause analysis for recurring errors, defects, and customer-impacting issues.
• Identify opportunities for standardization, simplification, automation, and improved First Time Resolution.
• Provide business input for ServiceNow enhancements, Workday Change Requests, reporting improvements, and automation initiatives.
• Participate in process migrations, transitions, testing, user acceptance testing, and go-live support.

Stakeholder Partnership

Serve as a key operational