Global Customs Clearance Coordinator

FedEx; Angeles; On-site; PHP 268,000 - 469,000; Full time

Job summary

FedEx is seeking a logistics professional to coordinate and manage import/export customs clearance, ensuring regulatory compliance and accurate documentation while providing excellent customer service.

You will review documents, liaise with customers, freight forwarders and authorities, stay updated on regulations, and collaborate with operations, sales, and service teams to ensure timely processing.

Qualifications

• Secondary education or equivalent.
• At least two (2) years of relevant work experience. For Associate level, no prior experience is required.
• Strong knowledge of customs regulations, procedures and trade compliance.
• Working knowledge of Microsoft Office & PC.
• Strong interpersonal and problem-solving skills.
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail.

Responsibilities

• Coordinate and manage customs clearance activities for import and export shipments.
• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits.
• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues.
• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise.
• Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers.
• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements.
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes.
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Skills

Customs regulations

Trade compliance

Microsoft Office

Interpersonal skills

Attention to detail

Planning & organizing

Education

Secondary education

Job description

FedEx is seeking a logistics professional to coordinate and manage import/export customs clearance, ensuring regulatory compliance and accurate documentation while providing excellent customer service.

You will review documents, liaise with customers, freight forwarders and authorities, stay updated on regulations, and collaborate with operations, sales, and service teams to ensure timely processing.