Global Customer Support Specialist — Sta. Rosa

Afni, Inc.; Santa Rosa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Afni Philippines in Sta. Rosa, Laguna is seeking Customer Service Representatives to deliver excellent customer service and support our customers in an international account context.

You will use your communication skills to assist customers, ensure compliance with information security measures, and obtain NBI clearance before start date. This on-site role offers opportunities to grow within a global BPO environment.

Qualifications

• At least 12 months BPO experience handling international account.
• At least high school diploma
• Strong communication skills (conversational, confident, spontaneous, relational)
• Strong comprehension and learning agility
• Able to work in a paperless environment with stringent compliance to information security measures
• Must be able to provide NBI clearance before start date

Responsibilities

• Provide excellent customer service through phone, chat, or email
• Handle inquiries and resolve issues with accuracy and courtesy

Skills

Customer service

Communication skills

Learning agility

Information security awareness

NBI clearance readiness

Education

High school diploma

Job description

Afni Philippines in Sta. Rosa, Laguna is seeking Customer Service Representatives to deliver excellent customer service and support our customers in an international account context.

You will use your communication skills to assist customers, ensure compliance with information security measures, and obtain NBI clearance before start date. This on-site role offers opportunities to grow within a global BPO environment.