Customer Service Representative (One Felicity Center)

Afni, Inc.; Quezon City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Afni Philippines is seeking a Customer Service Representative to support Commonwealth Avenue, Quezon City. You will use your customer interaction skills to deliver excellent service for international accounts.

The ideal candidate has at least 12 months BPO experience, a high school diploma, and strong communication abilities. You must be able to work in a paperless environment with strict information security measures and provide an NBI clearance before start date.

Qualifications

• At least 12 months BPO experience handling international accounts.
• At least high school diploma.
• Strong communication skills (conversational, confident).
• Able to work in a paperless environment with stringent information security measures.
• Must be able to provide NBI clearance before start date.

Responsibilities

• Handle incoming customer inquiries and provide helpful resolutions with courtesy.
• Deliver excellent customer service using effective communication and problem-solving.

Skills

Communication skills

Learning agility

Paperless environment

Info security awareness

NBI clearance

Conversational confidence

Relational skills

Education

High school diploma

Job description

Description

Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to deliver excellent customer service.

Requirements

• At least 12 months BPO experience handling international account.
• At least high school diploma
• With strong communication skills (conversational, confident, spontaneous, relational)
• Strong comprehension and learning agility
• Able to work in a paperless environment with stringent compliance to information security measures
• Must be able to provide NBI clearance before start date