Global Community Admin & Customer Support Specialist

Emapta; Baguio; Hybrid; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Night differential pay

Hybrid work arrangement

HMO coverage with dependent option

Job summary

Emapta is recruiting an Admin and Customer Service Representative in Baguio to support U.S.-based clients. You will handle customer inquiries, manage tickets, and coordinate with a Chicago-based Community Manager while delivering excellent service and organized administration.

The role requires at least 2 years of CSR experience, strong English communication, and proficiency with Google Workspace. A hybrid setup in Baguio is offered with growth opportunities and benefits.

Qualifications

• At least 2 years of experience as a Customer Service Representative or similar role.
• Excellent written and verbal English communication skills.
• Proficiency with Google Workspace and web-based tools.
• Willingness to work night shift
• Strong organizational skills and attention to detail.
• Strong multitasking and independent work capabilities.
• Strong communication and collaboration skills with a team-oriented mindset.

Responsibilities

• Respond to emails and phone calls from vendors, board members, and property owners.
• Handle U.S. customer and vendor calls through IP telephony.
• Communicate operational needs with U.S. clients and vendors.
• Deliver exceptional customer service as the first point of contact.
• Manage and update service tickets through the Vantaca system.
• Coordinate with a Chicago-based Community Manager.
• Support daily operations across an assigned property portfolio.
• Resolve association requests through an online ticketing system.
• Research and resolve AR/AP payment issues.
• Track and maintain documentation and operational records.
• Prepare documents for electronic signature through DocuSign.

Skills

English communication

Night shift willingness

Organizational skills

Multitasking

Team collaboration

Independent work

Tools

Google Workspace

Web-based tools

Job description

Emapta is recruiting an Admin and Customer Service Representative in Baguio to support U.S.-based clients. You will handle customer inquiries, manage tickets, and coordinate with a Chicago-based Community Manager while delivering excellent service and organized administration.

The role requires at least 2 years of CSR experience, strong English communication, and proficiency with Google Workspace. A hybrid setup in Baguio is offered with growth opportunities and benefits.