Global Customer Support Specialist - Hybrid

Manulife; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Manulife Contact Center in Quezon City is seeking Customer Service Representatives to assist clients across the United States, Canada and Asia with policy information and service inquiries.

This role requires night shifts, strong English communication, and the ability to handle multiple applications while providing empathetic, accurate support. Hybrid onsite/remote work options are available.

Qualifications

• At least 2 years of international voice customer experience.
• Completed 2 years in college or equivalent degree.
• Amenability to night full-time shifts, weekends and Philippine holidays.
• Hybrid onsite/remote work based on business need, onsite in Quezon City.
• Strong English communication and customer service skills.

Responsibilities

• Answer inbound calls regarding policy/contract information and general inquiries.
• Provide accurate information and resolve customer issues.
• Negotiate solutions and escalate when needed.
• Document discussions and follow up with customers.
• Share production updates with management in written and verbal formats.

Skills

English communication

Customer service

Analytical thinking

Typing speed 35 WPM

Multitasking

Education

2 years college / Associate/Bachelor

Job description

Manulife Contact Center in Quezon City is seeking Customer Service Representatives to assist clients across the United States, Canada and Asia with policy information and service inquiries.

This role requires night shifts, strong English communication, and the ability to handle multiple applications while providing empathetic, accurate support. Hybrid onsite/remote work options are available.