Hybrid Banking Support Specialist

Manulife; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Manulife Contact Center in the Philippines is recruiting for a Bank Customer Service Representative to assist US and Canada clients with banking products and services. You will handle inquiries, resolve issues, and educate customers on digital tools in a fast-paced, compliant environment.

The role requires at least two years in college and 1 year of call center experience, and offers a hybrid work setup with potential onsite and remote work arrangements.

Qualifications

• Education: Completed at least two years in college without failing/back subjects.
• Experience: At least 1 year call center experience providing voice customer service for an international retail banking account.

Responsibilities

• Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors, delivering customer service across banking products and services.
• Handle inbound inquiries and provide accurate, timely resolutions to customer concerns.
• Educate customers on banking products, policies, procedures, and digital banking tools.
• Support servicing needs related to savings, chequing accounts, investments, mortgages, loans, credit cards, and online banking.

Education

Two years in college

Job description

Manulife Contact Center in the Philippines is recruiting for a Bank Customer Service Representative to assist US and Canada clients with banking products and services. You will handle inquiries, resolve issues, and educate customers on digital tools in a fast-paced, compliant environment.

The role requires at least two years in college and 1 year of call center experience, and offers a hybrid work setup with potential onsite and remote work arrangements.