Global Customer Success Partner

Maersk; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk in Pasig is seeking an experienced Senior Customer Success/ Sales Support professional to nurture key client relationships and ensure value from Maersk solutions. You will collaborate with Area Sales and GSC teams to retain customers and drive growth in a global logistics environment.

The role requires a Bachelor’s in logistics or related field, strong English, 2 years in sales support or customer service, and proficiency with MS Office.

Qualifications

• Bachelor’s degree in Logistics/Supply Chain or related field; college undergraduate acceptable.
• Excellent English communication skills.
• Minimum 2 years of experience in Sales Support/Customer Service in a similar area.
• Account management and building customer relationships experience.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Open to work in Pasig City and permanent day shift schedule.

Responsibilities

• Support Client Managers by building long‑term relationships with customers to ensure they realize full value from Maersk investments.
• Continually assess customer progress toward goals and drive adoption, usage, business value, friction and overall relationship.
• Quickly resolve customer challenges by leveraging resources from across the company as needed.
• Manage the contract renewal/tender process and coordinate with customers for timely delivery of commitments.
• Collaborate with front-line sales for account planning and marketing strategies.
• Assist with escalations, reporting, and training activities.

Skills

English communication

Account management

Customer relationship building

MS Office

Sales support

Education

Bachelor's degree in Logistics/Supply Chain

Tools

Excel

PowerPoint

Outlook

Word

Job description

Maersk in Pasig is seeking an experienced Senior Customer Success/ Sales Support professional to nurture key client relationships and ensure value from Maersk solutions. You will collaborate with Area Sales and GSC teams to retain customers and drive growth in a global logistics environment.

The role requires a Bachelor’s in logistics or related field, strong English, 2 years in sales support or customer service, and proficiency with MS Office.