Customer Support Representative | 30K Signing Bonus*

Manulife Global Solutions (MGS); Cebu City; Hybrid; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Signing bonus Php 30,000

Job summary

Manulife Global Solutions (MGS) in Cebu City is seeking Customer Service Representatives to assist customers across the United States, Canada, and Asia with policy information and service inquiries.

The role offers a Php 30,000 signing bonus and requires willingness to work night shifts, weekends, and holidays with a hybrid onsite/remote arrangement in Mactan Lapu-Lapu, Cebu City. Strong English and customer service skills are essential.

Qualifications

• International voice call center experience preferred.
• Completed 2 years in college or higher.
• Willing to work night shifts, weekends, and Philippine holidays.
• Amenable to hybrid onsite and work-from-home setup in Cebu.
• Must have excellent English communication.

Responsibilities

• Answer incoming customer calls regarding policy or contract information and service questions.
• Provide accurate information and excellent customer service to inquiries.
• Resolve or negotiate solutions and escalate when needed.
• Document important discussions and follow up with customers.
• Communicate production updates and issues to management in verbal and written form.

Skills

Call center experience

English proficiency

Customer service

Typing speed 35 wpm

Multitasking

Education

2 years in college / Associate or Bachelor's degree

Job description

Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.
Php 30,000 Signing Bonus*
For candidates who start employment from October to December 2026. Terms and conditions apply*

Position Responsibilities

• Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
• Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
• Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources
• Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
• Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats

Required Qualifications

• EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
• EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
• SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
• HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Mactan Lapu-Lapu, Cebu City

Preferred Qualifications

• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
• Minimum keyboarding skills of at least 35 words per minute
• Ability to multi-task and navigate multiple applications at the same time.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.