Global Client Success & Operations Coordinator

Satellite Office; Metro Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Satellite Office is seeking a Client Services Coordinator to join its global operations team. You will work with Account Managers to source, price, and present branded merchandise options across regions, while coordinating orders and delivering reports for leadership.

The role emphasizes data-driven decision making, collaboration with vendors and internal teams, and a clear path toward sales opportunities within a fast-paced corporate setting. Hybrid work options are available.

Qualifications

• 2 or more years in a coordination, admin, sales support, or client-facing role
• Strong written and spoken English - you'll be communicating with international clients and vendors daily
• Comfortable working with data and reports, and confident in Excel
• Proficient in Microsoft Outlook for email, scheduling, and calendar management
• Good at managing multiple priorities without things falling through the cracks
• Proactive about chasing things down and flagging issues early
• Professional and clear communicator, whether by email, Teams, or on a call
• Experience supporting an executive or senior stakeholder in a fast-paced environment
• Exposure to order management, procurement, or branded merchandise
• Familiarity with Salesforce, Oracle EBS, Smartsheet, or similar tools - these can be learned on the job

Responsibilities

• Collaborate with global Account Managers to source, price, and present merchandise options to clients across regions.
• Research and recommend customized branded merchandise solutions aligned with client brand strategies and objectives.
• Prepare and manage sales proposals, quotations, and cost analysis reports.
• Communicate effectively with clients, vendors, and internal teams across different time zones.
• Process and track global orders from initial request through final delivery, ensuring all details are accurate.
• Liaise with regional and international vendors to negotiate pricing, timelines, and product quality.
• Monitor and follow up on shipments, proactively addressing delays and logistical challenges.
• Coordinate with relevant teams to ensure orders are delivered according to client expectations.
• Maintain order status reports, sales records, and inventory tracking across multiple markets.
• Use Excel, including Pivot Tables and VLOOKUP, to analyze order trends, profitability, and operational efficiency.
• Prepare reports and presentations for Account Managers and leadership.
• Provide regular updates on order progress, challenges, and client feedback.
• Work closely with sales, production, creative services, finance, and warehouse teams to ensure seamless order execution.
• Identify potential risks and proactively troubleshoot fulfillment, vendor, and client satisfaction issues.
• Manage multiple orders, deadlines, and priorities while maintaining a high level of accuracy and service.
• Adapt to changing priorities and market demands while supporting multiple global accounts.

Skills

English proficiency

Coordination

Sales support

Data & reporting

Time management

Tools

Salesforce

Oracle EBS

Smartsheet

Job description

Satellite Office is seeking a Client Services Coordinator to join its global operations team. You will work with Account Managers to source, price, and present branded merchandise options across regions, while coordinating orders and delivering reports for leadership.

The role emphasizes data-driven decision making, collaboration with vendors and internal teams, and a clear path toward sales opportunities within a fast-paced corporate setting. Hybrid work options are available.