Global Care Advisor | Hybrid Work + Bonuses

Allianz PNB Life; Makati; Hybrid; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Performance Incentive Plan

Yearly Bonus

Retirement Program

Group Life Insurance

Hybrid Work Setup

Competitive Salary

13th/14th Month Pay

Job summary

Allianz PNB Life in Makati seeks a Customer Service/Care Advisor to be the first point of contact for clients worldwide, including brokers and medical providers. You will deliver high-quality service, resolve queries on coverage and claims, and collaborate across departments to ensure client satisfaction.

The role requires healthcare account experience, fluent English, and the ability to work on-site initially with a hybrid setup after six months.

Qualifications

• Previous Call Center experience in a Healthcare Account is required.
• Bachelor's Degree, Medical Allied preferred.
• Can work with minimal supervision and meet deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Must be willing to work onsite in Makati for the first few months.
• Fluent English.

Responsibilities

• Responding to queries regarding coverage, claims, hospitalisation, complaints.
• Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required.
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Skills

Fluent English

Deadline-oriented

Education

Bachelor's Degree, Medical Allied preferred

Tools

Microsoft Office (Excel, Word)

Job description

Allianz PNB Life in Makati seeks a Customer Service/Care Advisor to be the first point of contact for clients worldwide, including brokers and medical providers. You will deliver high-quality service, resolve queries on coverage and claims, and collaborate across departments to ensure client satisfaction.

The role requires healthcare account experience, fluent English, and the ability to work on-site initially with a hybrid setup after six months.