Care Advisor

Allianz PNB Life; Makati; Hybrid; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Performance Incentive Plan

Yearly Bonus

Retirement Program

Group Life Insurance

Hybrid Work Setup

Competitive Salary

13th/14th Month Pay

Job summary

Allianz PNB Life in Makati seeks a Customer Service/Care Advisor to be the first point of contact for clients worldwide, including brokers and medical providers. You will deliver high-quality service, resolve queries on coverage and claims, and collaborate across departments to ensure client satisfaction.

The role requires healthcare account experience, fluent English, and the ability to work on-site initially with a hybrid setup after six months.

Qualifications

• Previous Call Center experience in a Healthcare Account is required.
• Bachelor's Degree, Medical Allied preferred.
• Can work with minimal supervision and meet deadlines.
• Strong knowledge of Microsoft Office (Excel, Word).
• Must be willing to work onsite in Makati for the first few months.
• Fluent English.

Responsibilities

• Responding to queries regarding coverage, claims, hospitalisation, complaints.
• Commit to the department's service standards, including a 24 hours turnaround for all written communication including email responses.
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required.
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.

Skills

Fluent English

Deadline-oriented

Education

Bachelor's Degree, Medical Allied preferred

Tools

Microsoft Office (Excel, Word)

Job description

• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months working on-site

Benefits/Perks

• Competitive Salary
• 13th and 14th month salary guaranteed
• Performance Incentive Plan / Yearly Bonus
• Retirement Program and Group Life Insurance
• Hybrid Work Set-up after 6 months working on-site

JOB DETAILS / ROLE PURPOSE

Our Customer Service/Care Advisors are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.

Key Responsibilities

Key responsibilities will include, but are not limited to, the following:

• Responding to queries regarding coverage, claims, hospitalisation, complaints
• Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
• Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
• Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
• Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

Key Requirements

• Previous Call Center experience in a Healthcare Account is required
• Bachelor's Degree, Medical Allied preferred
• Can work with minimal supervision and comfortable working with deadlines
• Strong Knowledge of Microsoft Office (Excel, Word)
• Must be willing to work in rotating shifts
• Must be willing to work onsite in Makati for the first few months
• Fluent English
• Applicants who are able to start ASAP will be prioritized

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Great to have you on board.

Let's care for tomorrow.