Global Capability & Learning Operations Lead

Telstra Corporation; Manila, Hinoba-an; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Medical insurance

Career growth & learning opportunities

Work-life balance programs

Global opportunities

Job summary

Telstra is seeking a Capability & Learning Operations Lead to build and run the operations function for capability, content, and learning experiences. You will drive a scalable service model, oversee assets and platforms, and establish governance to support sustainable delivery at scale across a global organisation.

You will lead a team, champion operational excellence, and collaborate with Talent, Learning & Culture across multiple regions.

Qualifications

• Experience in transforming, embedding and leading operations, service delivery or shared services functions within a complex environment.
• Strong capability in designing and optimising operating models and service delivery frameworks.
• Demonstrated success driving operational excellence, process improvement and service performance.
• Experience leveraging digital technologies, automation or AI-enabled solutions to improve business outcomes.
• Strong systems-thinking capability and the ability to manage complex end-to-end service flows.
• Excellent stakeholder management and influencing skills across multiple teams and functions.
• Experience managing vendors, governance, risk, controls or compliance activities.
• The ability to translate strategy into scalable operational execution.
• Highly regarded: Experience in capability, workforce, learning or knowledge management environments.
• Exposure to service design or platform-based delivery models.
• Experience working within federated or distributed operating models.
• Awareness of, and curiosity about, emerging trends across digital operations and AI-enabled services.

Responsibilities

• Launch and operationalise the Capability & Learning Operations function across content, knowledge, skills and career services.
• Define and deliver a scalable service model that enables reliable, efficient and consistent employee experiences.
• Oversee the day-to-day operation of capability assets, content and platforms, ensuring they remain current, connected and fit for purpose.
• Establish governance frameworks, service standards and operating processes that enable sustainable delivery at scale.
• Drive operational excellence through process optimisation, automation and AI-enabled approaches that improve service quality, efficiency and the flow of work.
• Lead vendor governance, risk and controls management, ensuring compliance, clear process ownership, spend visibility, service performance and strong commercial discipline across Talent & Learning suppliers.
• Own and manage the Managed Training Services partnership, driving service quality, value, efficiency and continuous improvement.
• Provide visibility of operational performance, risks and dependencies while driving improvement actions across the function.
• Build and lead a high-performing team focused on service delivery, digital operations and continuous improvement.

Skills

Operations leadership

Operating model design

Process improvement

Digital/AI enablement

Stakeholder management

Vendor governance

Knowledge management

Service design

Distributed models

Job description

Telstra is seeking a Capability & Learning Operations Lead to build and run the operations function for capability, content, and learning experiences. You will drive a scalable service model, oversee assets and platforms, and establish governance to support sustainable delivery at scale across a global organisation.

You will lead a team, champion operational excellence, and collaborate with Talent, Learning & Culture across multiple regions.