Global Business Travel Customer Service Associate

Metacom Careers; Taguig; On-site; PHP 368,000 - 502,000; Full time

Benefits offered by this job

Sign-on bonus ₱100,000

Travel industry exposure

Career growth opportunities

Job summary

Metacom Careers in Metro Manila is seeking a Global Business Travel Customer Service Associate to assist corporate clients with flight reservations, hotel bookings, and expense management while ensuring a smooth travel experience.

The role requires at least 24 months of Global Business Travel experience, strong communication, and the ability to handle multiple requests in a fast-paced environment. The package offers ₱33,000–₱45,000 monthly salary plus a ₱100,000 sign-on bonus.

Qualifications

• At least 24 months of Global Business Travel experience.
• Experience handling corporate travel bookings and expense management.
• Knowledge of business travel arrangements, reservations processes.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and organizational skills.
• Ability to manage multiple requests in a fast-paced environment.
• Willingness to comply with the account's work schedule and requirements.

Responsibilities

• Assist corporate clients with flight reservations, hotel bookings, and other business travel arrangements.
• Manage changes, cancellations, and rebooking requests.
• Provide support for travel policies, booking procedures, and expense inquiries.
• Handle travel-related concerns professionally and efficiently.
• Coordinate with airlines, hotels, travel providers, and other parties.
• Ensure accurate booking information and documentation.
• Resolve customer issues while maintaining high service standards.
• Follow company procedures and client requirements.

Skills

GBT experience

Corporate travel bookings

Expense management

Customer service

Job description

We are looking for experienced and customer-focused professionals to join our Global Business Travel (GBT) Account as a Global Business Travel Customer Service Associate. In this role, you will assist corporate clients with their business travel arrangements, reservations, and expense management while ensuring a smooth and hassle-free travel experience.

If you have experience handling corporate travel bookings and travel-related concerns, this is an excellent opportunity to advance your career in the BPO and travel industry while enjoying a competitive salary package and an attractive sign-on bonus.

Key Responsibilities

• Assist corporate clients with flight reservations, hotel bookings, and other business travel arrangements.
• Manage changes, cancellations, and rebooking requests for travel reservations.
• Provide support for corporate travel policies, booking procedures, and expense management inquiries.
• Handle travel-related concerns professionally and efficiently.
• Coordinate with airlines, hotels, travel providers, and other relevant parties when necessary.
• Ensure accurate booking information and proper documentation of transactions.
• Resolve customer issues while maintaining high standards of customer service.
• Follow company procedures, client requirements, and applicable corporate travel policies.

Qualifications and Requirements

• At least 24 months of Global Business Travel (GBT) experience.
• Must have experience handling corporate travel, travel bookings, and expense management.
• Knowledge of business travel arrangements, reservations, and travel-related processes.
• Good verbal and written communication skills.
• Strong customer service, problem-solving, and organizational skills.
• Ability to manage multiple requests and work in a fast-paced environment.
• Willingness to comply with the account's work schedule and employment requirements.

Compensation and Benefits

• Monthly Salary Package: ₱33,000–₱45,000
• Sign-On Bonus: ₱100,000
• Opportunity to work in the Travel & Hospitality industry.
• Career growth opportunities in corporate travel and customer support.
• Opportunity to apply and enhance your existing global business travel expertise.

Important Reminders

• The required experience is specifically 24 months of Global Business Travel experience, including corporate travel, booking, and expense management.
• Salary placement may depend on qualifications, relevant experience, and the employer's assessment.
• The ₱100,000 sign-on bonus is subject to the employer's eligibility requirements and applicable terms and conditions.
• Final hiring decisions and employment terms are subject to the company's recruitment process.

Earn ₱33,000–₱45,000 per month plus a potential ₱100,000 sign-on bonus!

Take the next step in your corporate travel career today.