Global Business Process Specialist

Abbott; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Abbott is seeking a Global Business Process Specialist, Order-to-Cash (OTC) to shape and govern global OTC processes and enable systems. The role partners with Business, GBS, IT, Finance, Customer Service and regional operations to drive consistency, scalability and performance across the end-to-end OTC value stream.

The position requires experience in customer service, finance or AR, and ERP systems like SAP ECC/S4HANA, with a focus on process ownership, governance and global project delivery.

Qualifications

• Experience in customer service, finance, or AR in a global/multi-country environment.
• Background in process ownership, business transformation, or global projects.
• Experience with ERP systems (e.g., SAP ECC / S4HANA) and integrations.

Responsibilities

• Understand project scope, timelines, dependencies and deliverables.
• Support delivery of project objectives and milestones on time.
• Partner with Business/GBS/IT/Finance/Tax/Compliance and regional teams to design scalable solutions.
• Promote adoption and consistent use of the OTC Global Template.
• Collaborate with cross-functional and regional stakeholders with clear communication.
• Identify process gaps, risks, and support resolution actions.
• Contribute to OTC GPO capability, maturity and success.
• Act as change leader supporting adoption, readiness and capability building.

Skills

Customer Service

Finance

Credit & Collections

Accounts Receivable

Cash Applications

Education

Bachelor’s Degree

Tools

SAP ECC / S4HANA

Job description

Job Summary

The Global Business Process Specialist, Order-to-Cash (OTC) is a key member of the Global Process Organization, with accountability for shaping, governing, and continuously improving global OTC processes and enabling systems. Operating with a degree of autonomy, this role partners closely with stakeholders across Business, GBS, IT, Finance, Customer Service, and regional operations to drive consistency, scalability, and performance across the end‑to‑end OTC value stream.

Sensitive/ confidential data handled

This role handles sensitive and confidential information as part of global process design and governance activities, including but not limited to financial information, business process documentation, system and operational data, and compliance‑related materials.

Key Areas of Accountability

• Develop a thorough understanding of project scope, timelines, dependencies, and expected deliverables
• Support the delivery of project objectives and associated project and sustainment milestones in line with agreed deadlines.
• Partner proactively with Business, GBS, IT, Finance, Tax, Compliance, and regional teams to co‑design solutions that are scalable, compliant, and customer‑centric.
• Support the consistent adoption and application of the OTC Global Template across initiatives.
• Collaborate effectively with cross-functional and regional stakeholders, maintaining clear and timely communication.
• Proactively identify process gaps, inefficiencies, and risks to management, and support resolution actions as required.
• Contribute functional and process expertise to strengthen the overall capability, maturity, and success of the OTC GPO Team.
• Act as a change leader by supporting adoption, readiness, and capability building across impacted teams.
• Effectively support global time zones and travel as required.
• Ability to support various time zones and travel as required.

Knowledge & Experience

• Experience in Customer Service, Finance, Credit & Collections, AR, or Cash Applications within a global or multi‑country environment.
• Background in process ownership, business transformation, or global projects.
• Experience working with ERP systems (e.g., SAP ECC / S4HANA) and upstream/downstream integrations preferred.

Competencies required

• Process Ownership & Governance – Drives standardization, optimization, and continuous improvement.
• Strategic Problem Solving – Identifies root causes and implements sustainable solutions.
• Stakeholder Influence – Builds alignment across diverse, global stakeholder groups.
• Autonomy & Prioritization – Manages competing demands with minimal oversight.
• Adaptability – Navigates ambiguity, change, and evolving priorities with confidence.

Minimum Qualification

• Bachelor’s Degree

For further information, and to apply, please visit our website via the “Apply” button below.