Global Business Edge Support Specialist

IHG Hotels & Resorts; Philippines; Remote; PHP 446.000 - 670.000; Vollzeit

Zusammenfassung

IHG Hotels & Resorts in the Philippines seeks a Business Edge Support Specialist to serve as the main contact for the Business Edge program, supporting hotels, guests, and internal stakeholders globally while delivering exceptional service. You will handle inquiries, resolve issues, and collaborate with cross-functional teams to ensure a seamless customer experience.

Experience in hospitality and contact centers is preferred; strong problem-solving, attention to detail, and adaptability are

Qualifikationen

• Bachelor’s degree in any discipline.
• Experience in hotel, hospitality, or travel industry preferred.
• Experience in a contact center/BPO environment is advantageous.
• Comfortable working with multiple systems and information sources to resolve customer concerns efficiently.

Aufgaben

• The Business Edge Support Specialist serves as the primary point of contact for the IHG Business Edge program, providing expert support to Business Edge accounts, hotels, guests, and internal stakeholders globally.
• Handling inquiries, resolving program and portal-related issues, supporting account and hotel management activities, and delivering exceptional customer service across all interactions.
• Collaborates with cross-functional teams and other business units to ensure timely resolution of concerns and a seamless customer experience.
• Leverages tools such as Javelin, Tableau, and IWOS to maintain accurate records, analyze account insights, and support business initiatives that drive customer engagement and satisfaction.
• Demonstrates strong problem-solving skills, attention to detail, stakeholder management, adaptability, and a commitment to continuous learning while meeting service level expectations and upholding IHG values.

Ausbildung

Bachelor’s degree

Tools

Javelin

Tableau

IWOS

Jobbeschreibung

IHG Hotels & Resorts in the Philippines seeks a Business Edge Support Specialist to serve as the main contact for the Business Edge program, supporting hotels, guests, and internal stakeholders globally while delivering exceptional service. You will handle inquiries, resolve issues, and collaborate with cross-functional teams to ensure a seamless customer experience.

Experience in hospitality and contact centers is preferred; strong problem-solving, attention to detail, and adaptability are