Global Billing & Credit Collections Analyst

Equinix; Manila; On-site; PHP 520,000 - 860,000; Full time

Job summary

Equinix, a global digital infrastructure leader, seeks a GBCC Analyst to support end-to-end Invoice-to-Cash activities across Billing, Credit, Collections, Customer Account Management and Disputes. This role collaborates with Sales, Customer Success, Finance, Revenue Accounting, Operations and external customers to ensure accurate billing and timely collections.

The ideal candidate demonstrates strong analytical and customer-facing capabilities, with English proficiency and experience across

Qualifications

• Bachelor’s degree or regional equivalent in Finance, Accounting, Economics, Business Administration or related discipline.
• Experience in Billing, Accounts Receivable, Credit, Collections, Financial Operations or related disciplines.
• Recent graduates with strong analytical and customer-facing capabilities may be considered.
• Advanced written and verbal English.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities across processes.
• Customer-facing and stakeholder-management capability.
• Sound business judgment, ownership and accountability.

Responsibilities

• Review and support customer billing activities to promote invoice accuracy and completeness.
• Investigate and resolve billing discrepancies.
• Coordinate with Revenue Accounting, Order Management, Sales and Customer Success to resolve invoice-related issues.
• Support customer inquiries regarding invoices, credits, tax questions and account balances.
• Assist with billing escalations and root-cause analysis.
• Support customer credit reviews using established policies and procedures.
• Assist with analysis of financial information, payment behavior and risk indicators.
• Support new-customer credit assessments and existing-customer reassessments.
• Monitor customer exposure and credit limits and elevate potential risks.
• Partner with management on credit-related recommendations and actions.
• Manage an assigned customer portfolio and contact customers regarding balances.
• Negotiate payment plans and follow up on delinquent accounts.
• Coordinate cross-functional investigations and identify resolution paths for disputes.
• Drive timely closure of customer issues and identify recurring dispute drivers.

Skills

Analytical thinking

Problem-solving

Stakeholder management

Multi-priority handling

Customer-facing

Communication

Adaptability

Accountability

Continuous improvement

Education

Bachelor's degree in Finance/Accounting/Economics/Business Admin

Tools

Oracle

SAP

Salesforce

Job description

Equinix, a global digital infrastructure leader, seeks a GBCC Analyst to support end-to-end Invoice-to-Cash activities across Billing, Credit, Collections, Customer Account Management and Disputes. This role collaborates with Sales, Customer Success, Finance, Revenue Accounting, Operations and external customers to ensure accurate billing and timely collections.

The ideal candidate demonstrates strong analytical and customer-facing capabilities, with English proficiency and experience across