Global Benefits Specialist

Hammerjack Pty Ltd; Taguig; On-site; PHP 446,000 - 725,000; Full time

Job summary

Hammerjack Pty Ltd in Manila seeks an International Benefits Administrator to deliver and administer employee benefit programmes across the UK, Europe and Australia. You will ensure accurate processing of enrolments, changes, leavers, invoices and payroll-related data with a focus on data protection and auditability.

You will collaborate with Benefits, Payroll, Finance and HR teams, brokers and providers to maintain records, resolve routine queries and support renewal activity across multiple

Qualifications

• Experience in employee benefits administration, HR operations, reward operations, payroll support or a similar administrative role.
• Strong attention to detail and confidence working with employee data, provider reports, invoices, payroll files and reconciliation trackers.
• Good working knowledge of Microsoft Excel, including filtering, checking values, updating trackers and comparing reports.
• Ability to manage recurring monthly processes, deadlines and multiple benefit cycles in parallel.
• Strong organisational skills, with the ability to maintain accurate records, follow detailed processes and track actions through to completion.
• Clear written communication skills and confidence liaising with internal stakeholders, employees, brokers and external benefit providers.
• Comfortable handling confidential employee information and applying appropriate data protection controls.
• Experience with Workday, benefits platforms, provider portals or payroll-related reporting would be helpful.

Responsibilities

• Administer a broad range of employee benefits across multiple countries, including health and wellbeing benefits, risk benefits, meal vouchers, workplace savings, lifestyle benefits, salary sacrifice arrangements and recognition-related reporting.
• Support monthly and periodic benefit processes, ensuring new joiners, leavers, dependants and employee benefit changes are reflected accurately with providers, brokers, payroll and internal records.
• Download, review and maintain benefit reports from provider portals, internal systems and shared folders, ensuring information is saved and tracked consistently.
• Maintain benefit trackers, process records and monthly reminders to support accurate, repeatable administration.
• Review, check and reconcile monthly, annual and ad hoc provider invoices against benefit summaries, membership reports, payroll data and prior-period invoices.
• Investigate discrepancies such as unexpected premium changes, missing employees, incorrect cover levels, leaver adjustments, refunds or credit notes.
• Prepare invoices and supporting information for Accounts Payable, ensuring documents are saved in the correct locations and routed within agreed timelines.
• Apply appropriate data protection controls, including redacting employee personal information before invoices or reports are shared where required.
• Act as a day-to-day operational contact for benefit providers, brokers and administrators, following up on queries, data changes, invoices and routine administration matters.
• Coordinate with Payroll, Finance, Accounts Payable, Treasury, HR and regional contacts to ensure benefit costs, deductions and membership records are accurate.
• Support employee benefit queries by checking records, coordinating with providers and preparing routine documentation or confirmations where needed.
• Maintain clear records and communication trails to support auditability, continuity and handover.
• Support UK benefit administration across flexible, lifestyle, health, wellbeing and salary sacrifice benefits.
• Administer selected European benefit processes, including meal vouchers, new joiner enrolments, pension documentation and provider invoice handling.
• Support Australia benefit administration activity, including new hire and leaver notifications, broker updates, invoice checking, renewal data and year-end benefit cost reporting support.
• Assist with periodic renewal activity by preparing, checking or consolidating benefit data for review.
• Follow documented processes, provider instructions and internal checklists to ensure consistent benefit administration.
• Keep process notes, reminders and filing structures up to date to support continuity and handover.
• Identify recurring discrepancies or process gaps and suggest practical improvements to strengthen accuracy, controls or efficiency.

Skills

Benefits administration

Attention to detail

Excel proficiency

Time management

Organisational skills

Communication

Data protection

Workday

Tools

Microsoft Excel

Outlook

Word

OneDrive

Workday

Job description

Hammerjack Pty Ltd in Manila seeks an International Benefits Administrator to deliver and administer employee benefit programmes across the UK, Europe and Australia. You will ensure accurate processing of enrolments, changes, leavers, invoices and payroll-related data with a focus on data protection and auditability.

You will collaborate with Benefits, Payroll, Finance and HR teams, brokers and providers to maintain records, resolve routine queries and support renewal activity across multiple