Global Banking: Multi-Channel Loyalty Analyst

ING; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive compensation

International environment

Continuous learning

Job summary

ING Hubs Philippines is seeking a Customer Loyalty Member III/Analyst to join Retail Banking Operations. You will support clients across chat, phone, email, and messaging, handling requests from start to finish and ensuring accurate, compliant responses.

You’ll collaborate with colleagues across ING to deliver outstanding customer experiences, identify improvements, and contribute to risk and compliance in daily operations.

Qualifications

• A college degree or equivalent professional experience, ideally within banking, shared services, or a BPO environment.
• Strong written and verbal English communication skills.
• Excellent customer service and problem-solving abilities.
• Analytical thinking and attention to detail.
• Flexibility and adaptability in a dynamic environment.
• Ability to work independently while collaborating effectively with others.
• Working knowledge of Microsoft Office applications.
• A continuous learning mindset and willingness to obtain role-related certifications when required.
• The ability to manage multiple priorities while maintaining quality and accuracy.

Responsibilities

• Deliver excellent customer service across multiple channels.
• Support customers with inquiries related to payments, cards, online banking, and other daily banking products.
• Process customer requests accurately while adhering to regulations and procedures.
• Manage end-to-end resolution of customer inquiries and complaints.
• Identify and correct system-generated responses when necessary.
• Adapt across different processes and channels based on business needs.
• Support productivity, quality, and turnaround-time objectives.
• Collaborate with colleagues and stakeholders to achieve shared goals.
• Apply risk and compliance standards in daily operations.
• Contribute to continuous improvement and operational excellence initiatives.

Skills

Customer service

Analytical thinking

English communication

Multitasking

Adaptability

Independent worker

Collaboration

MS Office

Learning mindset

Education

College degree or equivalent

Job description

ING Hubs Philippines is seeking a Customer Loyalty Member III/Analyst to join Retail Banking Operations. You will support clients across chat, phone, email, and messaging, handling requests from start to finish and ensuring accurate, compliant responses.

You’ll collaborate with colleagues across ING to deliver outstanding customer experiences, identify improvements, and contribute to risk and compliance in daily operations.