Customer Loyalty Analyst - Multichannel Banking Support

ING Hubs Philippines; Metro Manila; On-site; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Competitive compensation and Allow-lan

International work environment

Continuous learning and cross-skilling

Exposure to global banking operations

Job summary

ING Hubs Philippines is hiring for a Customer Loyalty Member III / Analyst to support Retail Banking Operations across channels, ensuring accurate processing, timely responses, and compliant service delivery. You will work in a fast-paced, international environment, collaborating with teams to enhance customer experience and drive continuous improvement.

The role focuses on resolving inquiries end-to-end, managing multiple priorities, and applying risk and compliance standards in daily

Qualifications

• A college degree or equivalent professional experience, ideally within banking, shared services, or a BPO environment.
• Strong written and verbal English communication skills.
• Excellent customer service and problem-solving abilities.
• Analytical thinking and attention to detail.
• Flexibility and adaptability in a dynamic environment.

Responsibilities

• Deliver excellent customer service across multiple channels.
• Support payments, cards, online banking inquiries.
• Process requests accurately while following regulations.
• Manage end-to-end resolution of inquiries and complaints.
• Identify and correct system-generated responses when needed.
• Adapt across processes and channels per business needs.
• Support productivity, quality, and turnaround-time objectives.
• Collaborate with colleagues and stakeholders to achieve goals.
• Apply risk and compliance standards daily.
• Contribute to continuous improvement initiatives.

Skills

English communication

Customer service

Problem solving

Analytical thinking

Attention to detail

MS Office

Education

College degree or equivalent

Job description

ING Hubs Philippines is hiring for a Customer Loyalty Member III / Analyst to support Retail Banking Operations across channels, ensuring accurate processing, timely responses, and compliant service delivery. You will work in a fast-paced, international environment, collaborating with teams to enhance customer experience and drive continuous improvement.

The role focuses on resolving inquiries end-to-end, managing multiple priorities, and applying risk and compliance standards in daily