Customer Loyalty Analyst: Banking Support & Solutions

ING Hubs B.V. Turkiye; Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Continuous learning

Global banking exposure

Diverse, inclusive environment

International teams

Job summary

ING Hubs Philippines is seeking a Customer Loyalty Member III (Analyst) to provide expert support across chat, voice, video, email, and messaging channels, handling requests from start to finish with a focus on accuracy and compliance.

Join a dynamic team delivering personal, efficient banking experiences and contributing to service improvements while upholding risk standards and collaborating with colleagues.

Qualifications

• Customer-focused and adaptable with a growth mindset.
• Strong verbal and written English communication skills.
• Excellent analytical, problem-solving, and organizational abilities.

Responsibilities

• Provide multi-channel support (chat, voice, video, email, messaging).
• Manage inquiries and complaints from start to finish.
• Process banking transactions accurately while complying with regulations and policies.
• Identify opportunities to improve service quality and customer satisfaction.
• Collaborate with colleagues to meet team goals and service levels.
• Cross-skill across processes and channels to adapt to business needs.
• Uphold risk, compliance, and operational standards in every interaction.

Skills

Customer focus

English communication

Analytical thinking

Problem solving

Organizational skills

Team collaboration

Shift flexibility

Microsoft Office

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

ING Hubs Philippines is seeking a Customer Loyalty Member III (Analyst) to provide expert support across chat, voice, video, email, and messaging channels, handling requests from start to finish with a focus on accuracy and compliance.

Join a dynamic team delivering personal, efficient banking experiences and contributing to service improvements while upholding risk standards and collaborating with colleagues.