Global Banking Customer Service Trainer

Sutherland Global; Mawaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sutherland Global in Pampanga is looking for a dedicated Trainer to develop and facilitate training programs that enhance customer service skills among new hires. Ideal candidates are goal-oriented, possess a B2 level of English, and have experience in a similar training capacity.

This position requires a proactive individual who can build rapport, analyze performance, and contribute positively to team dynamics. Join Sutherland Global for a dynamic career opportunity!

Qualifications

• At least 2 years experience in a training role.
• Ability to maintain confidentiality and professionalism.
• Capacity for effective communication with diverse learners.

Responsibilities

• Create and facilitate training materials for new hires.
• Train and coach customer service consultants.
• Analyze performance and determine training needs.

Skills

B2 English level

MS Office applications (PowerPoint, Word, Excel)

Customer service skills

Facilitation skills

Time management

Communication

Team building abilities

Education

Graduate of any 4 year Course

Job description

Sutherland Global in Pampanga is looking for a dedicated Trainer to develop and facilitate training programs that enhance customer service skills among new hires. Ideal candidates are goal-oriented, possess a B2 level of English, and have experience in a similar training capacity.

This position requires a proactive individual who can build rapport, analyze performance, and contribute positively to team dynamics. Join Sutherland Global for a dynamic career opportunity!