Customer Service Professional

Manulife; Quezon City; On-site; PHP 312,000 - 424,000; Full time

Job summary

Manulife is hiring a Bank Customer Service Representative to serve as the primary contact for customers across the US and Canada, based in Quezon City. You will provide product and service information and resolve concerns with professionalism in a dynamic call center environment.

Requirements include at least two years of tertiary education with two years in a contact center, strong English skills, and good computer basics.

Qualifications

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
• Strong English communication skills (spoken and writing)
• Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
• Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.

Responsibilities

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Skills

English communication

Keyboarding 35 wpm

Customer service

Basic computer skills

Education

2-year tertiary education

Job description

• Offers solution to customers based on the Knowledge article provided.
• Process transaction and coordinate with other departments and document significant discussions or complaints.
• Complete ongoing training to stay abreast of Products, industry, services, and policy changes.
• Complete transactions and provide timely and accurate information to customers.
• Provides professional and positive experience for every customer and Meet all key performance targets.

Required Qualification

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• With Basic knowledge computer skills. Minimum keyboarding skills of at least 35 words per minute
• Strong English communication skills (spoken and writing)
• Requires communication and customer service skills to exchange and clarify details of product / process information in a controlled and confident manner.
• Requires good understanding of the work routines and procedures in own job and the application of knowledge and skills in a range of processes, procedures, platforms, and/or systems.

Preferred Qualifications

• Must have at least one year tenure in their current position.
• Should not have any attendance issues or disciplinary action for the past 12 months.
• With at least have a rating of "Effective" on the recent performance review.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

We are recruiting a Bank Customer Service Representative to serve as the primary contact for Manulife Bank customers, providing product and service information, and resolving customer concerns. The role requires at least one year of call center experience and a background in college, with a focus on delivering exceptional customer service in a dynamic environment.

Join our team as a Bank Customer Service Representative in Quezon City, where you will serve as the primary contact for clients across the United States and Canada. Provide expert support for banking products, resolve customer concerns, and ensure service excellence. Ideal for candidates with call center experience and a passion for customer service.

We believe that embracing inclusion is the key to creating a stronger, more resilient organization. It's not just a value - it's a strategic advantage that sets us apart.