Global 24/7 Tech Support Analyst - Windows & VPN

UnitedHealth Group; Philippines; Hybrid; Confidential; Full time

Job summary

Optum Global Solutions (Philippines) Inc. is seeking a capable Technical Support Specialist to handle 24x7 calls, diagnose hardware and software issues on Windows 10, and troubleshoot a range of corporate applications.

The role emphasizes clear communication and efficient problem solving to maintain high customer satisfaction. The ideal candidate will have at least 1 year in a tech support role, a 4-year degree or higher, and strong communication skills to explain technical concepts to

Qualifications

• Graduate of a 4-year program or higher.
• 1+ years in a technical support or related role.
• Proven good communication skills.

Responsibilities

• Answer and resolve technical issues via 24x7 calls.
• Diagnose hardware, software, and network issues in a Windows 10 environment.
• Troubleshoot product and corporate applications (Office, Tableau, RightFax, browsers, Java plugins).
• Manage issue records in an incident management tracking tool.
• Translate complex technical concepts for non-technical customers.
• Meet metrics for ticket quality, first call resolution, schedule adherence, and handle time.

Skills

Communication skills

Technical support experience

Education

4-year degree or higher

Job description

Optum Global Solutions (Philippines) Inc. is seeking a capable Technical Support Specialist to handle 24x7 calls, diagnose hardware and software issues on Windows 10, and troubleshoot a range of corporate applications.

The role emphasizes clear communication and efficient problem solving to maintain high customer satisfaction. The ideal candidate will have at least 1 year in a tech support role, a 4-year degree or higher, and strong communication skills to explain technical concepts to