Global 24/7 Tech Support Analyst — Windows & VPN

UnitedHealth Group; Philippines; On-site; Confidential; Full time

Job summary

UnitedHealth Group, through Optum Philippines, seeks a technical support specialist to handle 24/7 calls, diagnose issues across hardware, software, and network connectivity, and troubleshoot apps like MS Office, Tableau, and Java plugins.

The role emphasizes clear communication, adherence to data protection policies, and meeting performance metrics while delivering high-quality customer service in a dynamic, global health tech environment.

Qualifications

• Highest Educational Attainment: Graduate of at least 4-year course.
• Total years of experience: 1+ years as a technical support representative or in a tech‑related role.
• Proven good communication skills.

Responsibilities

• Answer and resolve technical issues through calls that operates 24X7
• Diagnose hardware, software, network connectivity issues in a Windows 10 environment
• Troubleshoot product specific applications and corporate applications
• Knowledge Base and assign issues to the appropriate support group as needed
• Proficiently manage the resolution of inbound technical contacts; balancing customer service and issue resolution
• Translate complex, technical concepts into easy-to-understand language for non-technical customers
• Adhere to policies regarding safeguarding PHI/PII and access to corporate systems
• Meet or exceed metrics on ticket quality, first call resolution, and schedule adherence

Skills

Communication skills

Technical support experience

Problem solving

Education

4-year college degree

Industrial Engineering

Information Technology

Computer Science

Computer Engineering

Job description

UnitedHealth Group, through Optum Philippines, seeks a technical support specialist to handle 24/7 calls, diagnose issues across hardware, software, and network connectivity, and troubleshoot apps like MS Office, Tableau, and Java plugins.

The role emphasizes clear communication, adherence to data protection policies, and meeting performance metrics while delivering high-quality customer service in a dynamic, global health tech environment.