German-Speaking It Service Desk Specialist

Peoplelogic; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Job summary

Peoplelogic in Manila, Philippines, seeks a German-speaking IT Service Desk Specialist to provide first-line support to end users. You will handle Level 1 IT issues with strong German and English communication and customer service focus.

Responsibilities include incident logging, troubleshooting Windows, MS Office/M365, VPN, and network problems, using ITSM tools, and escalating to L2/L3 when needed. Rotational 24/7 shifts apply.

Qualifications

• Fluent German, written and spoken, is mandatory.
• Strong English communication and customer service skills.
• Minimum 2 years in IT service desk or technical support.
• Proficiency with Windows 10/11, MS Office/M365, Outlook and AD.
• Ability to work 24/7 rotational shifts and follow ITIL processes.

Responsibilities

• Provide Level 1 IT support via phone, email, chat and ticketing systems.
• Troubleshoot Windows OS, MS Office/M365, VPN, network, printers, passwords, and access.
• Log, track, and resolve incidents using ITSM tools like ServiceNow, Remedy, Jira.
• Communicate effectively with users in German and English and maintain tickets.
• Escalate unresolved issues to L2/L3 as needed and document knowledge articles.

Skills

German fluency

English proficiency

2+ years of experience

Windows 10/11

MS Office/M365

Outlook

Active Directory

24/7 rotational shifts

ITIL knowledge

Tools

ServiceNow

Remedy

Jira

ITSM tools

AnyDesk/TeamViewer/SCCM

Job description

German-Speaking IT Service Desk Specialist

? Manila, Philippines | ? Full-Time | ? 24/7 Rotational Shifts

Job Summary

We are looking for a German-speaking IT Service Desk Specialist to provide first-line technical support to end users. The role requires strong German and English communication skills, technical troubleshooting abilities, and excellent customer service.

Key Responsibilities

• Provide Level 1 IT support via phone, email, chat, and ticketing systems.
• Troubleshoot Windows OS, MS Office/M365, VPN, network connectivity, printers, passwords, and account access.
• Log, track, and resolve incidents using ServiceNow, Remedy, Jira, or other ITSM tools.
• Communicate effectively with users in German and English.
• Follow ITIL processes and agreed SLAs.
• Initiate and drive Major Incidents when required.
• Escalate unresolved issues to L2/L3 teams.
• Maintain accurate ticket documentation and knowledge-base articles.
• Deliver a high level of customer satisfaction and professionalism.

Required Skills

• Fluent German – spoken and written (Mandatory).
• Good command of English.
• 2+ years of IT Service Desk or Technical Support experience.
• Working knowledge of Windows 10/11, MS Office/M365, Outlook, and Active Directory.
• Strong communication, troubleshooting, and problem-solving skills.
• Willingness to work 24/7 rotational shifts.

Preferred

• ITIL Foundation certification.
• Experience supporting international/European customers.
• Knowledge of AnyDesk, TeamViewer, SCCM or similar remote support tools.
• Experience with M365, Azure AD, and Exchange Online.