German-Speaking IT Service Desk Specialist

GSS HR Solutions Private Limted; Philippines; On-site; PHP 400,000 - 560,000; Full time

Job summary

GSS HR Solutions Private Limted is seeking a German-speaking IT Service Desk Specialist to join our team in Manila, Philippines. This full-time role requires L1 support, strong communication, and the ability to work in 24/7 rotational shifts.

You will troubleshoot Windows 10/11, MS Office/M365, Active Directory, and use ITSM tools like ServiceNow, Remedy or Jira. Fluent German is mandatory, and English proficiency is required to coordinate with international users.

Qualifications

• Fluent German – Spoken & Written (Mandatory)
• Good command of English
• 2+ years of IT Service Desk / Technical Support experience
• Knowledge of Windows 10/11, MS Office/M365 and Active Directory
• Experience with ITSM/ticketing tools
• Strong communication and problem-solving skills
• Willingness to work in 24/7 rotational shifts

Responsibilities

• Provide L1 IT support via phone, email, chat and ticketing systems
• Troubleshoot Windows OS, laptops, desktops and MS Office/M365
• Support VPN, network connectivity, printers, password resets and account access
• Log, track and resolve incidents/service requests using ServiceNow, Remedy, Jira or similar ITSM tools
• Communicate with users in German and English
• Follow ITIL processes and SLA requirements
• Initiate/drive Major Incidents and elevate issues to L2/L3 teams
• Maintain accurate documentation and knowledge-base articles
• Ensure a high level of customer satisfaction and professionalism

Skills

German language fluency

English proficiency

L1 IT support

Windows OS

MS Office/M365

Active Directory

ITSM tools

Communication

Problem solving

24/7 shifts

Tools

ServiceNow

Remedy

Jira

AnyDesk

TeamViewer

SCCM

Azure AD/Entra ID

Exchange Online

Job description

We are looking for a German-speaking IT Service Desk Specialist to join our team in Manila, Philippines.

Location: Manila, Philippines

Employment: Full-Time

Shift: 24/7 Rotational Shifts

Key Responsibilities

• Provide L1 IT support via phone, email, chat and ticketing systems
• Troubleshoot Windows OS, laptops, desktops and MS Office/M365
• Support VPN, network connectivity, printers, password resets and account access
• Log, track and resolve incidents/service requests using ServiceNow, Remedy, Jira or similar ITSM tools
• Communicate with users in German and English
• Follow ITIL processes and SLA requirements
• Initiate/drive Major Incidents and elevate issues to L2/L3 teams
• Maintain accurate documentation and knowledge-base articles
• Ensure a high level of customer satisfaction and professionalism

Required Skills

Fluent German – Spoken & Written (Mandatory)

Good command of English

2+ years of IT Service Desk / Technical Support experience

Knowledge of Windows 10/11, MS Office/M365 and Active Directory

Experience with ITSM/ticketing tools

Strong communication and problem-solving skills

Willingness to work in 24/7 rotational shifts

Preferred

• ITIL Foundation certification
• Experience supporting international/European customers
• M365, Azure AD/Entra ID and Exchange Online
• ServiceNow, Remedy or Jira
• AnyDesk, TeamViewer or SCCM experience

Who We're Looking For

If you are a fluent German-speaking IT Support/Service Desk professional with strong L1 troubleshooting experience and are open to working in rotational shifts, we would love to hear from you.