German-Speaking Customer Support Analyst (SaaS Hospitality)

Mews; España; On-site; PHP 2,156,721 - 3,235,082; Full time

Job summary

Mews is looking for a Customer Support Analyst to join their team in Spain. In this role, you will provide technical support for Mews’ hospitality cloud solutions, helping clients navigate challenges and ensuring they derive maximum value from the product.

The ideal candidate will be fluent in English and German, possess customer service experience, and be ready to work shifts to support customers globally. If you are tech-savvy and passionate about hospitality, we want to hear from you!

Qualifications

• Fluent in English and German.
• Experience in customer service roles in SaaS or hotels.
• Ability to communicate effectively across different organizational levels.

Responsibilities

• Provide technical support to customers via messaging, email, and phone.
• Build rapport with customers and improve their usage of Mews’ solutions.
• Maintain thorough documentation and improve internal knowledge base.

Skills

Fluent in English

Fluent in German

Customer service experience

Tech-savviness

Experience in hotels

Tools

Property Management Systems

Job description

Mews is looking for a Customer Support Analyst to join their team in Spain. In this role, you will provide technical support for Mews’ hospitality cloud solutions, helping clients navigate challenges and ensuring they derive maximum value from the product.

The ideal candidate will be fluent in English and German, possess customer service experience, and be ready to work shifts to support customers globally. If you are tech-savvy and passionate about hospitality, we want to hear from you!