Bilingual German-English Customer Support Specialist

iOPEX Technologies Philippines; Taguig; On-site; PHP 334,800 - 669,600; Full time

Benefits offered by this job

Commission

Performance Bonus

13th Month Pay

Paid Holidays

HMO

Company Social Events

Job Training

Job summary

iOPEX Technologies Philippines in Taguig is seeking a German bilingual professional to support German-speaking clients. The role requires fluency in German and English, strong communication, and a customer-service mindset.

It is an on-site position with no exp required and a Bachelor’s degree preferred. You will handle inquiries and resolve issues via phone, email, or chat, document interactions, and work with the team to ensure satisfaction.

Qualifications

• Bachelor's degree in any relevant field preferred.
• 0-3 years of experience in customer service or related field.
• Fluency in English and German.
• Strong customer service and communication skills.
• Problem-solving abilities and attention to detail.

Responsibilities

• Provide exceptional customer service and support to German-speaking clients.
• Handle inquiries and resolve issues via phone, email, or chat in a professional manner.
• Document all interactions and follow up on customer requests to ensure satisfaction.
• Work collaboratively with team members to enhance the overall customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.

Skills

German language

English language

Customer service

Communication

Education

Bachelor's degree

Job description

iOPEX Technologies Philippines in Taguig is seeking a German bilingual professional to support German-speaking clients. The role requires fluency in German and English, strong communication, and a customer-service mindset.

It is an on-site position with no exp required and a Bachelor’s degree preferred. You will handle inquiries and resolve issues via phone, email, or chat, document interactions, and work with the team to ensure satisfaction.