General Services Manager | Cabuyao, Laguna

Sodexo On- Site Services Philippines, Inc.; Cabuyao; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Sodexo On- Site Services Philippines, Inc. in Laguna, Cabuyao is seeking an experienced operations leader to oversee daily facility operations, manage budgets, and ensure services align with client contracts and scope.

The role focuses on client and stakeholder management, leadership of site teams, and adherence to health, safety, environment, and quality standards, with ongoing reporting and performance tracking to drive improvements.

Qualifications

• Experience in facilities/operations management.
• Ability to manage budgets and resources.
• Strong client and stakeholder communication.
• Proven leadership and people-management skills.
• Commitment to health, safety, and quality standards.

Responsibilities

• Oversee daily facility operations to ensure service quality and customer satisfaction.
• Manage budgets, costs, and resources to meet financial targets.
• Ensure services are delivered according to client contracts and scope.
• Monitor operational performance and implement improvements.
• Coordinate with Procurement, HR, and Finance teams to support business objectives.
• Prepare and maintain accurate operational records and reports.
• Build and maintain relationships with clients and stakeholders.
• Conduct regular meetings with clients to review performance and identify improvements.
• Lead, coach, and develop site teams to achieve goals.
• Promote safety culture and ensure compliance with health and safety standards.
• Prepare monthly operational and financial reports and track KPIs.

Job description

Key Responsibilities:

Operations & Contract Management

• Oversee daily facility operations to ensure excellent service quality and customer satisfaction.

• Manage budgets, costs, and resources to meet financial targets.

• Ensure services are delivered according to client contracts and agreed scope of work.

• Monitor operational performance and implement improvements when needed.

• Coordinate with Procurement, HR, and Finance teams to support business objectives.

• Prepare and maintain accurate operational records and reports.

Client & Stakeholder Management

• Build and maintain strong relationships with clients and key stakeholders.

• Conduct regular meetings with clients to review service performance and identify improvement opportunities.

• Address client concerns and feedback promptly and professionally.

• Support governance meetings and provide operational updates to management.

• Identify and contribute to new business opportunities.

Leadership & People Management

• Lead, coach, and develop site teams to achieve operational goals.

• Promote employee engagement, teamwork, and high morale.

• Ensure staff comply with company policies and procedures.

• Support training, mentoring, and career development initiatives.

Health, Safety, Environment & Compliance (QHSE)

• Ensure full compliance with health, safety, environmental, and quality standards.

• Promote a strong safety culture across all sites.

• Oversee safety training, audits, inspections, and corrective actions.

• Monitor and report incidents, risks, and compliance performance.

• Ensure all client and company safety requirements are achieved.

Reporting & Performance Management

• Prepare monthly operational and financial reports.

• Monitor KPIs, budgets, and service performance to drive continuous improvement.

• Ensure client scorecards, surveys, governance reports, and action plans are completed on time.

• Support innovation initiatives and implement process improvements.

• Track revenue opportunities and ensure financial performance meets targets.