Contract Manager - Biñan, Laguna

CBRE; Laguna; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

CBRE is seeking an Account Operations Manager in Laguna to direct maintenance staff and safety programs for small to mid-size facilities.

The role focuses on supervising teams, coordinating daily activities, monitoring KPIs, and ensuring compliance with national and local codes while delivering cost-effective services for clients.

Qualified candidates hold an electrical or mechanical engineering license and have extensive facilities management experience, preferably in data center settings.

Qualifications

• Licensed Electrical Engineer (EE) or Mechanical Engineer (ME) with professional certification.
• At least 7 years of facilities management experience.
• Experience in or exposure to data center environments is a plus.
• Strong leadership, coaching, and staff development capabilities.
• Proficient in Microsoft Office tools (Word, Excel, Outlook).

Responsibilities

• Supervise maintenance staff and oversee safety programs.
• Coordinate daily team activities, set work schedules, and track deadlines.
• Identify sales opportunities to clients and promote organizational capabilities.
• Monitor vendor performance and ensure service levels meet contracts.
• Ensure compliance with national, state, and local codes and regulations.
• Develop operational service delivery playbooks and account plans.
• Assess utility consumption and suggest cost-reduction measures.
• Ensure maintenance work aligns with account KPIs and quality goals.
• Document inspections and address client concerns as needed.
• Lead by example following CBRE values and align teams to shared objectives.
• Troubleshoot and resolve day-to-day and moderately complex issues.

Skills

Staff management

Coaching & development

Performance evaluations

People leadership

Education

Electrical Engineering License

Mechanical Engineering License

Tools

Microsoft Office

Job description

About The Role

As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Licensed EE/ME. At least 7 years of solid Facilities Management experience; Experience/background in Data Center is a PLUS
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Intermediate math skills: add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.