General Manager- Retail

Landers; Metro Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Landers is seeking an experienced Area/Regional Manager to lead multiple store operations, including Landers Superstore, Food Central, and affiliates such as Federal Barbers and Capital Care Pharmacy. You will drive sales, memberships, and operational efficiency while ensuring safety and service excellence across all locations.

The role requires extensive FMCG/retail leadership, a strong grasp of cost control, and the ability to manage large teams.

Qualifications

• Bachelor’s degree in Business/Accounting, IT & Engineering, Marketing or related field.
• 15 years of experience in FMCG, retail, or mall operations.
• 10 years as Area Manager, Regional Manager or GM of a large mall.
• Experience in opening and setting up new stores.
• Proficient in English communication (written and verbal).
• Proficient in MS Office (Word, Excel, Pivot, PowerPoint).
• Knowledge of JDE or SAP and WMS systems.
• Understanding of financial statements and accounting terms.
• Experience leading 500+ staff.

Responsibilities

• Strengthen Landers image and brand affinity in the local area.
• Implement timely membership promotions and activities.
• Grow membership and improve member retention or renewal.
• Improve goods receiving and front-end operations to standard.
• Create a safe, clean, and secure store environment for members and staff.
• Foster a member-service oriented culture across stores and affiliates.
• Oversee store, Central, and Doppio operations for efficiency.
• Assist in controlling major Opex: salaries, electricity, and security.
• Lead store affiliates collaboration to boost sales and service.
• Develop bulk and wholesale channels to grow volume.

Skills

Strategic planning

Operations management

Team leadership

Budgeting & cost control

English communication

MS Office

Education

Bachelor's degree in Business/Accounting, IT & Engineering, Marketing

Tools

JDE or SAP

WMS

Job description

Job Summary:

Lead and oversee the operations of Landers Superstore focusing on the supermarket, food central and its affiliates, Capital Care and Federal Barbers. This role will spearhead the strategy of increasing Sales, Membership and managing Operational expense for the store.

I. Job Objective

a. Attain optimum sales and opex performances thru effective and efficient planning, leading, organizing and controlling of assigned store or branch.

b. Over-all Management and supervision of assigned stores daily operations.

c. Provide excitement to members and excellent members services experience during their visit in the stores.

d. Ensure safety and security of all members and employees in the assigned store.

ll. Management Performance Areas (MPA)

A. Planning

1. Discuss KPI and set standards on store operations critical performance areas.

2. Develop course of actions to achieve maximum sales growth and gross margin targets.

3. Understands assigned stores strength, weaknesses versus competitors and foresee opportunities and strengths.

B. Leading

1. Instill Landers Vision, Mission and Corporate Values to all subordinates
2. Motivates and guide the store operations team work harmoniously
3. Create a healthy communication between operation and support teams

C. Organizing

1. Defines and arranges activities into logical and practical assignments to attain desired results.
2. Delegates appropriate responsibilities to subordinates

D. Controlling

1. Assess and evaluates KPI versus the agreed objectives in order to evaluate proper course of actions and to meet the challenging demands of new situation.

lll. Key Results Area (KRA)

A. Membership / Marketing Management

1. Strengthen Landers image and brand affinity in the area or locality
2. Effective and timely implementation of membership promotion and activities.
3. Improve and grow membership and member retention or renewal

B. Store Operations Management

1. Improve efficiency in Goods Receiving and Front-end operations based on operational standards.

2. Create a safe, clean and secure place for Landers Members to shop and in every employee's workstation.

3. Create a member-service oriented environment and culture in Landers Superstores.

4. Ensure all machines and equipment inside the store are running and good condition.

5. Approval of expenses of store within the approved budget

6. Ensure that each store and team member are regularly appraised and trained.

7. Conduct of daily floor walk and audit of all areas inside and outside / perimeter of the building.

8. Improve Ecommerce or online business thru stocks availability and high fulfillment rate

9. Manage and oversee Caltex operations

C. Merchandise and Stock Management

1. Assess and evaluates sales penetration and Top articles per department and prepare action plans to improve sales

2. Controlling and monitoring of shrinkages, disposal and expiry of the products.

3. Ensure effective implementation of standard merchandising and stocking/display

4. Strategizes floor plan lay out of the store thru proper coordination with the COO

5. Plans and directs display movements in EC, highlights, quad display, impulse, COC, seasonal and showroom display

6. Improve production planning and completeness display thru planogram in OB and fresh departments to maximize sales opportunities.

7. Balancing store stock inventories and ensure availability of stocks

8. Standardize and monitor procedures of overstock/top load, walk in freezer/chiller management

9.Monitors daily, weekly and monthly stock key performance indicators; zero sales, end cap report, top skus, shrinkage, expiry, disposal / throwaway reports and NOH

10.Assess and approves Cycle Count adjustments in the store.

11. Manages conduct of Annual Physical Inventory Count

D. Food Central and Doppio Operations

1. Over - all management and supervision of Central and Doppio operations, kitchen, dining and counter operations.

2. Evaluate and monitor KPIs and develop action plans to improve operational effectiveness and efficiency

3. Controlling and monitoring of shrinkages, disposal and expiry of the products.

4. Ensure safety and security of members and employees

5. Ensure members satisfaction in products, service and delivery service.

E. Store Affiliates

1. Support and coordinate with store affiliates (Federal Barbers and Capital Care Pharmacy) on improving sales performance and service to the members.

F. Wholesale / Bulk Sales

1. Develop new channels for volume shoppers or bulk sales to improve sales performance of the store

G. Cost Control Management

1. Effective and efficient use of major equipment and machines which minimizes unnecessary use of electricity while not sacrificing the comfort and convenience of members while shopping

2. Implement effective action plans to control Top Opex contributors in the store: Salaries, Electricity and Security costs

lV. JOB QUALIFICATIONS and REQUIREMENTS

1. Educational Background: Bachelors Degree in Business/ Accounting, IT & Engineering, Marketing. Preferably Graduate studies or Masteral

2. At least 15 years experienced in FMCG or Retail or Mall operations

3. At least 10 years experience as Area Manager or Regional Manager or GM of Big Mall.

4. Experienced in opening and setting up new store.

5. Must know how to communicate and written skills in English.

6. Must know how to operate MS Office operations-Word, Excel, Pivot, Power Points.

7. Must know how to use JDE or SAP and WMS

8. Knowledge of Financial Statement and Accounting terms

9. Experienced to lead more than 500 manpower