GDS TS - L&D Hub - Canada - Learning Deployment Specialist - Senior Associate 1

EY; Taguig; On-site; PHP 560,000 - 700,000; Full time

Benefits offered by this job

Support and coaching from engaging colleagues

Learning opportunities for new skills

Freedom and flexibility in role management

Job summary

EY in the Philippines is seeking an Assurance Learning Coordinator to manage learning logistics for the Consulting team. The role involves coordinating learning events, managing an LMS, and supporting facilitators with event execution.

Qualified candidates will demonstrate strong organizational skills, proficiency in virtual platforms like Zoom, and effective communication abilities. This role offers opportunities for professional growth within a dynamic work environment.

Qualifications

• Experience in managing conference logistics, program deployment, or project management.
• Strong analytical, organizational, and project management skills.
• Bilingual candidates appreciated.

Responsibilities

• Coordinate and manage learning events for the Consulting team.
• Identify target learners and forecast class participants.
• Set up courses and classes within the LMS.

Skills

Experience in managing conference logistics

Proficient in Outlook

Proficient in Excel

Proficient in Zoom and MS Teams

Strong attention to detail

Strong analytical skills

Tools

SuccessFactors

Office 360

Job description

Assurance Learning Coordinator

Job Grade 5

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help us plan and deploy small and large-scale learning and networking events. The incumbent will work primarily with the Consulting learning team but will also contribute to other service line initiatives.

Position description

The Learning Coordinator (LC) is responsible for the coordination and logistics of service line learning. This role works closely with the Learning Services Specialist (LSS) and Learning Leader (LL) to provide agreed‑upon support for all classes.

Your key responsibilities

Learner administration

• Identifying target learners and forecasting the number of classes, participants, deployment modality (e.g., Virtual Instructor‑led Training, classroom, eLearning, webcast), timing and session counts and general course planning.
• Support the LSS with data required to finalize learning calendar, schedule participants
• Ensure sessions are scheduled with producers and production technologies (i.e.: Zoom link for sessions) as necessary.
• Work across teams to update and manage rosters to ensure schedules are kept current of any changes
• Support the LSS in the curation of level‑based eLearning programs, including opening programs in SuccessFactors and scheduling of webcasts as required.
• Prepare size and set‑up of classrooms needed to support classes (participant materials, polling questions, breakout rooms)
• Ensure award of CE credits
• Track and follow up with classroom training no‑shows and missed time attestations
• Create and manage learning compliance tracking
• Address ad‑hoc learner inquiries, liaising with LSSs & LL when necessary
• Participate in weekly status update meetings with LSSs & LL.
• Assist with TD&L working groups, projects and deployment as needed
• Produce VILT sessions and Teams Live Webcasts

Learning Management System (LMS)

• Set up courses and classes within the LMS, including attendance tracking
• Support and onboard other team members as required
• Monitor continuing Education (CE) compliance
• Update and manage rosters, manage waitlists, cancellations, etc
• Pull consumption and learning history reports

Virtual learning Producer

• Experience with virtual platforms such as Zoom, Teams, etc required
• Admit participants, track and monitor attendance and note absences/no‑shows
• Draft producer guides for new learning sessions
• Create and manage Polls, Breakout Rooms and Whiteboard
• Monitor Chat

Facilitator support

• Assist the LSS with the administration of the facilitator management tool, including recognition
• Available and accessible to facilitator for troubleshooting and support prior to, during and after class
• Distribute evaluation summary reports to facilitators post session
• Create evaluation summary reports and distribute to LL for program debrief

Budget

• Gather / compile preliminary information for budgets and review with LSS & Learning Leader
• Review invoices and ensure accuracy before sending for approvals and payment
• Support LSS in compiling monthly learning accruals for areas of responsibility. and advise Learning Leader if any accruals are needed

Skills and attributes for success

• Experience in managing conference logistics, program deployment or project management
• Proficient in Outlook
• Proficient in Excel (filters, vlookups, pivot tables or Power Query).
• Proficient in Zoom, MS Teams, SharePoint and Office 360
• Experience with Learning Management Systems (LMS), particularly SuccessFactors, is an asset
• Strong attention to detail and impeccable communication skills
• Strong analytical, organizational and project management skills
• Great interpersonal skills and ability to build and maintain trusted relationships
• Willingness to work in a team environment
• Ability to manage multiple priorities independently during peak times
• Ability to take initiative and think through next steps / prioritize items to complete
• Bilingual candidate appreciated

This position may require overtime during peak times.

What we look for

We are looking for candidates who are highly motivated, analytical, logical thinkers and have a very strong attention to detail and the ability to meet multiple and/or unexpected deadlines in a demanding environment.

What working at EY offers

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you