GDS Tax - Payroll Manager

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,500,000 - 2,600,000; Full time

Job summary

EY is seeking a Payroll Central Coordination Manager to lead payroll operations across APAC. The role partners with global payroll teams to ensure timely, accurate payroll delivery and strong governance.

You will manage client communications, risk advisories, and monthly financials, while maintaining documentation and cross-border workflows. Based in the Philippines, you will coordinate with EY teams and clients to uphold service levels, escalate issues, and drive process improvements in a

Qualifications

• 10+ years of payroll coordination experience across APAC countries.
• Strong attention to detail and accuracy in payroll processing.
• Excellent communication skills and stakeholder management.
• Proficient computer skills and payroll systems knowledge.

Responsibilities

• Collaborate with the operations lead on daily activities including project management and payroll governance.
• Partner with global EY Internal Payroll teams to ensure timely, high-quality payrolls per SLAs.
• Create and maintain control documentation, process flows and procedures.
• Advise Payroll leadership on risks from client escalations.
• Manage communications with the client and EY local teams.
• Assist with contracting requirements, variations, and change notes.
• Assist with monthly financials such as budgets and invoices.
• Prepare and report to clients on SLAs and calendars.
• Maintain access for clients and EY teams to relevant platforms.
• Prepare annual calendars for global payroll clients.
• Prepare consolidated reports for clients (e.g., monthly consolidated tax file).
• Resolve issues with local teams and communicate with clients; maintain issue logs.
• Request information from local countries regarding payroll delivery and consolidate responses.

Skills

Payroll coordination

Attention to detail

Communication skills

Computer skills

Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Payroll Operate Services: Payroll Central Coordination Manager

General spec plus

10+ years experience of payroll coordination across APAC countries (Australia, New Zealand, Singapore, Malaysia, Indonesia, Thailand, Vietnam) preferred

EY grade/level: Manager (Rank 32)

Specific duties/responsibilities:

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance
• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
• Create and maintain control documentation, process flows and procedures
• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
• Management of communications with both the client and the EY local teams
• Assisting with the contracting requirements such as variations in scope requests, Change Request Notes, Prime Sub Memos, etc.
• Assisting with monthly financials such as preparing budgets and issuing invoices
• Preparing and reporting on a regular basis to clients on agreed SLAs
• Maintaining access for clients and EY local teams to relevant platforms used in the engagements
• Preparing annual calendars for global payroll clients
• Preparing consolidated reports centrally for delivery to client, e.g. monthly consolidated tax file
• Assistance with issue resolution with local teams and communications with clientsMaintain and update issue logs for each engagement
• Requesting information from local countries regarding payroll delivery, consolidating responses and sharing with the client
• Preparation of project plans and weekly status updates
• Assisting with other ad hoc requests as they come up

Requirements:

• Previous experience in the relevant payroll environment
• Strong attention to detail
• Excellent communication skills
• Proficient computer skills

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