GDS Airline Reservations Pro – Inbound/Outbound

Cloudstaff; Pampanga; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Leave credits

Career advancement

Company laptop

Office perks (free coffee, meals, beer

Salary increases

VIP lounge

Job summary

Cloudstaff in the Philippines (Angeles, Pampanga) is seeking a GDS-proficient Airline Reservations Specialist to handle inbound and outbound requests, ticketing, changes, and queries using Amadeus, Sabre, or Galileo. The role involves outbound calls, follow-ups, and accurate handling of passenger bookings with strong customer service focus.

The position requires experience in airline reservations or travel, comfort with GDS systems, and willingness to work night shifts from the office.

Qualifications

• Previous experience in airline reservations, travel, or customer service.
• Basic to good knowledge of a GDS such as Amadeus, Sabre, or Galileo.
• Good communication skills.
• Customer-service oriented and professional.
• Good attention to detail.
• Comfortable making outbound calls and following up with customers.
• Willing to work in shifts and across different time zones.

Responsibilities

• Make outbound calls to passengers and travel agents.
• Follow up on missed calls, voicemails, and pending requests.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and maintain good customer service.
• Escalate issues when required.
• Answer inbound calls from passengers and travel agents.
• Assist with bookings, changes, cancellations, and ticketing.
• Handle queries related to fares, refunds, baggage, and seat assignments.
• Assist with special service requests such as wheelchair assistance.
• Use the GDS to check and update passenger bookings.
• Provide accurate information and resolve customer queries.
• Escalate issues when required.
• Maintain professional and friendly communication with customers.

Skills

GDS proficiency

Outbound calling

Customer service

Communication skills

Tools

Amadeus

Sabre

Galileo

Job description

Cloudstaff in the Philippines (Angeles, Pampanga) is seeking a GDS-proficient Airline Reservations Specialist to handle inbound and outbound requests, ticketing, changes, and queries using Amadeus, Sabre, or Galileo. The role involves outbound calls, follow-ups, and accurate handling of passenger bookings with strong customer service focus.

The position requires experience in airline reservations or travel, comfort with GDS systems, and willingness to work night shifts from the office.