Gbs Us Hld Cs/Inventory Admin-20

Ups; Philippines; On-site; PHP 300,000 - 460,000; Full time

Job summary

UPS is seeking a GBS US HLD CS/Inventory Admin to process orders across trade stock, samples, no-charge, and international shipments. You will collaborate with clients and distribution centers to ensure orders ship as expected and to resolve discrepancies.

The role requires strong communication, issue resolution, and the ability to manage multiple tasks while maintaining accuracy in month-end billing and reporting.

Qualifications

• BS Degree in business or related field or equivalent work experience preferred.
• Minimum 1–3 years of customer service experience.
• Excellent oral and written communication skills.
• Ability to learn system functionality, multitask, and meet deadlines.

Responsibilities

• Process orders via all sources including trade stock, samples, no-charge and international.
• Work with clients and Distribution Centers to ensure orders ship as expected.
• Process credit memos and perform month-end processes (billing, reports, issue sheets).
• Respond effectively to customer inquiries and complaints; identify report solutions.
• Understand regulatory issues related to Healthcare Logistics; identify business opportunities.
• Communicate with employees at all levels and participate in client calls and meetings.
• Handle miscellaneous special projects and other duties as assigned.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Multitasking

Team player

Education

BS Degree in business or related field

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description - GBS US HLD CS/Inventory Admin-20

Job Description:

GBS US HLD CS/Inventory Admin

Process orders via all sources to include trade stock, sample, no-charge and international

Work effectively with clients and our Distribution Centers to ensure orders ship as expected

Process credit memos

Perform back-order procedures and proactively validate changes in all situations

Perform all month-end processes, i.e., billing, reports, issue sheets - verify information accuracy

Effectively respond to customer inquiries and complaints

Thoroughly understand all system generated reports - be able to identify report solutions to client issues; know when customization is required

Thoroughly understand regulatory issues as they relate to the Healthcare Logistics group, client, and client's customer

Identify and propose business opportunities/special projects for the Healthcare Logistics group and/or client

Communicate effectively with employees at all levels within the Healthcare Logistics group organization and client organization

Participate in client conference calls, meetings, and presentation

Miscellaneous special projects as assigned

Other duties as assigned

EXPERIENCE AND EDUCATION*

BS Degree in business or related field, or equivalent work-related experience is preferred; High School Diploma or equivalent degree is required.

Minimum 1-3 year's previous customer service experience desired.

REQUIRED METRICS AND SKILLS:

• Excellent Performance and Attendance for the past 3 months
• Excellent oral and written communication skills
• Able to effectively communicate with all levels of the Healthcare Logistics group personnel as well as clients and clients' customers
• Ability to learn system functionality to accomplish necessary objectives
• Ability to handle multiple tasks simultaneously
• Ability to organize and prioritize work to meet deadlines
• Ability to thrive in a team environment
• Good problem-solving skills
• Proven organizational and proofreading skills
• Detail oriented
• Professional demeanor
• Proficient using Microsoft Office 97 (Word, Excel)

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.