SPL IMT SPECIALIST Permanent

UPS International General Services Co.; Pampanga; On-site; PHP 279,000 - 446,000; Full time

Job summary

UPS International General Services Co. in the Philippines is seeking an Administrative professional to provide operational support and manage inventory for assigned Post Sales SPLUS clients across US, Canada, and Latin America.

The role handles daily customer contacts, process documentation, escalation management, RCCA reviews, and special projects. Responsibilities include warehouse projects, setting up order and inventory module specifics per customer, inventory reconciliation, daily control,

Responsibilities

• Warehouse Special Projects
• Set up and Maintain Order Entry Module Specifics for each Customer
• Set up and Maintain Inventory Module Specifics for each Customer
• Inventory Research and Reconciliation
• Daily Inventory Control
• System Adjustments on incorrect On Hand Balances (after Research & Reconciliation)
• Warehouse Resource for Instructions, Training, and Go-To Support
• Customer Annual and/or Performance Driven Physical Inventories
• Call Center Resource for Instructions and Go-To Support
• Customer “One-Stop-Shopping” Escalation Point
• Customer Ad-Hoc Reporting Requests
• Customer Operational Change Notifications
• Operational Compliance Conference Calls

Job description

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Job Description:

Administrative position responsible for the overall operational support and inventory management of assigned Post Sales SPLUS clients. Day-to-day customer contact for business requirements, operational process development and documentation, escalation management and RCCA review, special projects/requests, and inventory management. Has multiple accounts of average complexity and provides backup support for other employees as needed. Countries Covered: US, Canada and Latin America

Responsibilities includes but not limited to:

• Warehouse Special Projects
• Set up and Maintain Order Entry Module Specifics for each Customer
• Set up and Maintain Inventory Module Specifics for each Customer
• Inventory Research and Reconciliation
• Daily Inventory Control
• System Adjustments on incorrect On Hand Balances (after Research & Reconciliation)
• Warehouse Resource for Instructions, Training, and Go-To Support
• Customer Annual and/or Performance Driven Physical Inventories
• Call Center Resource for Instructions and Go-To Support
• Customer “One-Stop-Shopping” Escalation Point
• Customer Ad-Hoc Reporting Requests
• Customer Operational Change Notifications
• Operational Compliance Conference Calls

Employee Type: Permanent

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