GBS Operations Supervisor — Lead Process Excellence (Hybrid)

APL Logistics; Cainta; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

APL Logistics seeks an experienced Supervisor, GBS Operations (OMS/Costing) to guide and lead teams toward reliable, cost-efficient service delivery. You will drive daily operations, manage performance, and ensure timeliness and quality through clear communication and disciplined processes.

Reporting to Global Business Services – Operations Manager, you will implement standard rhythms, conduct root-cause analysis, and collaborate with customers and internal teams to boost productivity and

Qualifications

• Bachelor’s degree required; MBA/Master’s is a plus.
• 3+ years in a leadership role, preferably in shared services for logistics or freight forwarding.
• Customer-focused with strong relationship-building and communication skills.
• Proven ability to drive process improvement and cross-functional collaboration.

Responsibilities

• Lead and guide team leaders and members to achieve productivity, timeliness, and quality goals.
• Implement and enforce standard processes, monitor performance, and drive issue resolution.
• Conduct monthly reviews with customers and internal stakeholders to discuss results and actions.

Skills

Customer oriented

Interpersonal skills

Communication skills

Presentation skills

Customer service mindset

IT proficiency

Shipping knowledge

Education

Bachelor's Degree

MBA / Master’s degree

Tools

Windows

Microsoft Office

Job description

APL Logistics seeks an experienced Supervisor, GBS Operations (OMS/Costing) to guide and lead teams toward reliable, cost-efficient service delivery. You will drive daily operations, manage performance, and ensure timeliness and quality through clear communication and disciplined processes.

Reporting to Global Business Services – Operations Manager, you will implement standard rhythms, conduct root-cause analysis, and collaborate with customers and internal teams to boost productivity and