Gateway Operations Agent

Deutsche Post; Philippines; On-site; PHP 223,000 - 502,000; Full time

Job summary

DHL Express Philippines is seeking an experienced administrative professional to support customs clearance and shipment processing at the service centre. You will handle data capture, paperwork handovers to brokers, and ensure timely clearance for inbound and outbound shipments across the network.

The role requires attention to regulatory compliance, accurate documentation, and coordination with carriers to keep operations secure and efficient in a fast-paced logistics environment.

Qualifications

• Experience with customs clearance in transportation, logistics, or import/export.
• 1–3+ years in transportation, import/export operations, or passenger handling.
• Valid local driver’s license; forklift license is a plus.

Responsibilities

• Carry out administrative tasks required for the Service Centre to process material and provide shipment information.
• Manage the handover of paperwork to third party brokers.
• Capture information and make it available to the Network for a shipment, piece, or handling unit per standard procedures.
• Ensure inbound and outbound shipment clearance within performance targets and transit times.
• Process inbound material on arrival and ensure materials are available to couriers and secured per Security policy.
• Process outbound material according to latest processes and procedures.
• Arrange/attend physical inspections of shipments by authorities and record actions.
• Monitor registration and license requirements for DHL Customs facilities.
• Ensure all relevant equipment is operating and take corrective actions when needed.
• Manage receipt of data/documents to assist in preparation of import/export declarations.
• Compile supporting documentation.
• Screen data/documents for completeness and accuracy.
• Source paperwork and update data in customer databases.

Skills

Customs clearance experience

Logistics operations

Driver's license

Forklift license

Job description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges—because diversity fuels innovation and drives success!

Your Task:

• Carry out any administrative task that is required for the Service Centre in order to process material and provide network and shipment information often within tight timeframes.
• Manage the handover of paperwork to third party brokers
• Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service center according to the standard procedures.
• Ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures.
• Process outbound material according to the latest processes and procedures
• Arrange / attend physical inspections of shipments by authorities and record actions
• Monitor the registration / license requirements for DHL Customs facilities
• Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards.
• Manage the receipt of data/documents to assist in the preparation of import and export declarations
• Compile supporting documentation
• Screen data / documents for completeness and accuracy
• Source paperwork from Update data in customer databases

What you bring?

• Experience of working with customs clearance matters within transportation, logistics or import / export industry
• 1 to 3+ years in transportation, import/export operations, or passenger handling.
• Valid local driver's license (commercial/truck classifications are a plus).
• Forklift License (preferable)
• Familiarity with customs clearance, IATA, Dangerous Goods (DGR), and airport security protocols