Customs Clearance Supervisor

Deutsche Post; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

DHL Express in the Philippines is seeking a Customs Clearance Manager to oversee daily operations, ensuring shipments are cleared accurately and on time while complying with regulations.

You will lead the customs clearance team, monitor KPIs, provide advisory support, review declarations, coordinate with authorities, and drive continuous improvement.

The role requires a Diploma or equivalent, 4–5 years in logistics or freight, and strong English communication.

Qualifications

• Diploma or equivalent qualification required.
• Line Trainer Certification preferred.
• IATA DG Acceptance Certification preferred.
• Minimum 4–5 years in logistics, transportation, customs clearance, or freight forwarding.
• Experience in team supervision and performance management is an advantage.
• Strong knowledge of customs clearance processes and regulations.
• Excellent English verbal and written communication.

Responsibilities

• Ensure smooth running of the customs clearance operation.
• Manage rosters and supervise the clearance department to meet performance standards and comply with regulations.
• Lead and supervise daily Customs Clearance Operations for timely, accurate shipments.
• Monitor team performance to achieve KPIs including COA, BOS, customer satisfaction, costs, and turnaround times.
• Provide expert customs advisory support to internal and external customers.
• Review, approve, and oversee customs declarations and documentation.
• Coordinate with Customs Authorities to resolve complex shipment issues and maintain relationships.
• Maintain audit readiness and enforce DHL customs processes.
• Develop, coach, and manage the Customs Clearance team through performance management and training.
• Drive continuous improvement initiatives to enhance efficiency and service quality.

Skills

Team supervision

KPI monitoring

Customer service

Negotiation

Data analysis

English communication

Education

Diploma or equivalent qualification

Line Trainer Certification

IATA Dangerous Goods Acceptance Certification

Tools

MS Office

Job description

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don’t just talk the talk—we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that’s what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it’s race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We’re all about breaking down barriers and building bridges- because diversity fuels innovation and drives success!

Your Task:

• Ensure smooth running of the customs clearance operation
• Manage the work rosters and supervising the work performed by the clearance department to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.
• Lead and supervise daily Customs Clearance Operations to ensure all shipments are cleared accurately, timely, and in compliance with customs regulations and DHL standards.
• Manage and monitor team performance to achieve key operational KPIs, including COA, BOS, customer satisfaction, cost management, and clearance turnaround times.
• Provide expert customs advisory support to internal and external customers, resolving complex clearance issues and ensuring excellent customer service.
• Review, approve, and oversee customs declarations and documentation to ensure compliance with regulatory requirements and minimize customs penalties and fines.
• Coordinate with Customs Authorities and stakeholders to resolve complex shipment issues, negotiate clearance matters, and maintain strong working relationships.
• Ensure compliance and audit readiness by maintaining accurate records, supporting regulatory audits, monitoring bonded shipments, and enforcing DHL customs processes.
• Develop, coach, and manage the Customs Clearance team through performance management, training, scheduling, and resource allocation to achieve operational excellence.
• Drive continuous improvement initiatives by monitoring clearance performance, identifying operational gaps, and implementing corrective actions to improve efficiency and service quality.

What you bring?

• Diploma or equivalent qualification.
• Line Trainer Certification is preferred.
• IATA Dangerous Goods Acceptance Certification is preferred.
• Minimum of 4-5 years of operational experience, preferably in logistics, transportation, customs clearance, or freight forwarding.
• Experience in team supervision and performance management is an advantage.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong knowledge of customs clearance processes, import/export regulations, and logistics operations.
• Skilled in report preparation, data analysis, and KPI monitoring.
• Excellent verbal and written communication skills in English.
• Ability to communicate effectively with customers, customs authorities, and internal stakeholders.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• Demonstrates a customer-focused approach by understanding customer requirements and delivering efficient, professional, and high-quality service.
• Effectively plans, prioritizes, and coordinates workloads and resources to achieve operational targets and meet deadlines.
• Makes sound, timely decisions based on operational requirements, analysis, and experience while proactively managing risks.
• Coaches, mentors, and develops team members to enhance performance, capability, and professional growth.
• Promotes a collaborative, high-performance work environment that encourages teamwork, accountability, and operational excellence.
• Communicates clearly, professionally, and effectively with both internal and external stakeholders.
• Builds strong relationships and gains stakeholder support through effective negotiation, influencing, and collaboration skills.
• Demonstrates a commitment to continuous improvement and consistently strives to achieve high standards of performance, service quality, and operational excellence.