Senior IT Service Desk - Night Shift (SQL/VMware)

Conduent; Cebu City; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

Conduent is seeking an IT Support professional in Cebu City to logs incidents, classify and resolve service requests, and provide customer service resolution for operational issues. The role requires 6–12 months of SQL experience with a VMware background, and a hybrid work setup with night shifts.

The candidate should have a diploma or degree in engineering/telecom or equivalent. Conduent is an Equal Opportunity Employer and offers opportunities for growth and development.

Qualifications

• At least Vocational Diploma / Short Course Certificate or a Bachelor's degree in Engineering (Computer/Telecommunication) or equivalent.
• 6–12 months experience in SQL, with background in VMware.
• Hybrid work setup with night shift.

Responsibilities

• Logs all incident and service request details.
• Categorizes and prioritizes codes.
• Provides customer service resolution for operational and service-related incidents.
• Routes incidents and service requests that cannot be immediately handled.
• Manages requests and incident reports from customers.
• Determines which CIs are involved in the incident.
• Delivers courteous services and is responsible for end-user requests.
• Resolves or escalates incidents and requests as needed.
• Updates and validates all incident information.
• Obtains additional information from the requester and end-users.

Skills

SQL

VMware

Customer service

Education

Bachelor's degree or equivalent in Engineering (Computer/Telecommunication)

Tools

VMware

Job description

Conduent is seeking an IT Support professional in Cebu City to logs incidents, classify and resolve service requests, and provide customer service resolution for operational issues. The role requires 6–12 months of SQL experience with a VMware background, and a hybrid work setup with night shifts.

The candidate should have a diploma or degree in engineering/telecom or equivalent. Conduent is an Equal Opportunity Employer and offers opportunities for growth and development.