Full-Time Shopify Support Specialist (24/7)

Somewhere; Philippines; On-site; PHP 638,000 - 866,000; Full time

Job summary

Somewhere in the Philippines is seeking a Shopify Customer Service Representative to support our menswear and lifestyle brand's ecommerce operations.

The role involves handling inquiries on Shopify, troubleshooting order issues, and delivering empathetic service across channels. Candidates should have at least 1 year of customer service experience and be proficient with Shopify, Google Workspace, and Slack.

Qualifications

• Minimum 1 year of customer service experience.
• Proficient in written and verbal English.
• Experience with e-commerce or subscriptions is a plus.

Responsibilities

• Provide timely, professional support via Shopify.
• Answer customer questions and resolve order issues.
• Maintain empathetic, customer-focused interactions.
• Explain order status and product information clearly.
• Escalate complex issues when needed.
• Collaborate with internal teams for fulfillment or shipping.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

Shopify

Google Workspace

Slack

Job description

Somewhere in the Philippines is seeking a Shopify Customer Service Representative to support our menswear and lifestyle brand's ecommerce operations.

The role involves handling inquiries on Shopify, troubleshooting order issues, and delivering empathetic service across channels. Candidates should have at least 1 year of customer service experience and be proficient with Shopify, Google Workspace, and Slack.